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HELPDESK - Tags

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Single License $30 1 license 1 Domain 6 Month support Lifetime updates - - Order Now Single License plus $60 1 ...

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HelpDesk

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All in One

All in One includes: Unlimited licenses Access to all existing and future softwares we publish (at this moment: Live Chat, HelpDesk and CMS). Lifetime access to updates Unlimited installations 6 ...

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HelpDesk

The all in one solution contains: live chat with engage customers, auto responds, SMS service, departments, chat to support ticket. Support ticket system with email piping, attachments, cron jobs, unlimited ...

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HelpDesk

Helpdesk solution with support tickets, FAQ, live chat, client management, unlimited projects, departments and operators. Latest Version 1.9

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HelpDesk / WordPress User Bridge

WordPress plugin to connect the operators and clients with HelpDesk. Free for all HelpDesk license holder. Latest Version 1.0

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HelpDesk 1.1

We are happy to announce the release of HelpDesk 1.1.It has been a long time since the last update for HelpDesk but we think it was worth it. We have implemented the latest administration design with the ...

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HelpDesk 1.2

After our release of HelpDesk 1.1 we gained so many new customers and received a lot of new feedbacks, suggestions and bug reports. It makes us really happy to see our product live on many different domains ...

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HelpDesk 1.3

We are pleased to announce the release of HelpDesk 1.3. We have implemented all the features you have requested and fixed all the bugs you have reported. We have also improved SMTP sending and implemented a ...

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WordPress - HelpDesk Bridge

This is a WordPress plugin that shares the user database from WordPress with HelpDesk, it will create clients automatically in HelpDesk and will log them in as well.Operator can be synchronised with HelpDesk ...

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HelpDesk 1.4

It is time for another update for our complete support solution. HelpDesk 1.4 is now available via our download area or use the Auto Updater in your operator panel.We would like to thank you once again for all ...

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HelpDesk 1.5

The little things that makes life easier.This update is all about little features and improvements in code and security. Please check the change log below.Change Log News are not limited to only show three ...

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HelpDesk 1.7

We are proud to announce the availability of HelpDesk 1.7. The complete support solution has now the possiblity to fetch unlimited email accounts via PHP IMAP.We would like to thank you once again for all the ...

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HelpDesk 1.8

We are proud to announce the availability of HelpDesk 1.8. The complete support solution has now an integrated Chat Bot. We have also added a wilcard engage (proactive) feature, that allows you to fire the ...

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HelpDesk 1.9

We are happy to announce the availability of HelpDesk 1.9. We could have called it version 2.0 because we have changed over 150 files, but not yet.Chat and tickets are now sorted and searched via datatables, ...

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Button Control - HelpDesk

HelpDesk will give you a lot of options how and where you can place the live chat button without any coding knowledge.You have three/four options for buttons: slide out. slide up. button with slide up and pop ...

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HelpDesk - Change Logos

Change images and logo is quite simple you only need to replace the graphics with your own.You will find the graphics on following locations:img/ico (all the ...

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HelpDesk - Super Operators

Adding another super operator is fairly easy!Please follow this steps to create another super operator:Login into your operator panel as a super operator.Go to User and click on New User.Add all necessary ...

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HelpDesk - Folder and File permission

When you upload your HelpDesk files to your server with your preferred FTP software, please make sure that all folders have not more then CHMOD 755 (except cache and files) and Files have not more then CHMOD ...

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HelpDesk - Client Api

HelpDesk has a great client api integrated. You can integrate this into your own website where your client create a user or change their data or delete their user profile. You need curl installed on your ...

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Translate

All our softwares are language file based, that means it is very easy for you to translate it into your own language (if not already exists).Most of our software is already available in several languages but ...

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Web Projects - Departments

We get often asked how HelpDesk can handle unlimited web projects with one installation, it is fairly simple but you need to follow some rules.Web ProjectsWeb projects are basically your different websites, ...

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HelpDesk Cron Job

HelpDesk can send ticket reminders and also it can close tickets to use this you need to setup a cronjob and point to the cron.php file.Setup a cron job is easy and can be done through your control panel on ...

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Copyrights and Backlinks

We get often asked if backlinks and copyrights can be removed with our license and YES you can remove it, if there are any backlinks to our site. Of course we are always happy if you place a link on your site ...

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Change Text/Layout in HelpDesk

HelpDesk has a build in content management system, it allows you to change the text and layout via operator console, your web browser.Please login into your operator panel and go to Settings - Front Text. ...

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Ticket Attachements

Each ticket in HelpDesk can have attachments if set so in the operator panel - settings. The client will have the possibility to upload up to three files when creating the ticket and more if necessary later ...

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PHP IMAP Fetch Emails

Since 1.6 it is possible to fetch one or multiple emails accounts and convert them into tickets.Minimum requirements on your server to run PHP IMAP: PHP IMAP extension installed. Cronjob to run every 10 ...

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Chat Bot

With the new update to Live Chat Business 2.6 and HelpDesk 1.8 we have integrated a Chat Bot.The Chat Bot will answer questions automatically as long there is no operator connected. You can setup unlimited ...

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Wildcard Engage / ProActive URL

With the latest release of Live Chat Business 2.6 and HelpDesk 1.8 we have integrated a wildcard engage / proactive feature.The system can now listen on a wildcard url. For example you want to fire the engage ...

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HelpDesk - Web Project Redirect

Since HelpDesk 1.9 you can also forward the customer to another web project with GET instead of POST. That way you can create buttons the user can click to change the web project.Example with Mod ...

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HelpDesk - Web Project SMTP / Mail()

Since HelpDesk 1.9 each Web Project can have his own SMTP connection. Web project A will receive and send emails from address A, Web project B will receive and send emails from the email address B.You can ...

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Push Notifications

With the latest release of Live Chat, Live Chat PHP Server and HelpDesk we have integrated push notifications via Pushover. Pushover has like us a very fair pricing policy, they want 5 USD one time fee and ...

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Live chat doesn't work

I installed the helpdesk script on my website http://cosender.com/helpdesk/but when i tested it and started a chat with a computer, the operator get's the notification and can accept to start the chat but ...

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Helpdesk Licence

Dear All,Good day.Please i nedd the license in order to install the Helpdesk, my ENVATO purchase code is:63c0e66f-f18f-48cd-8f89-f4f2b73d8af9Awaiting your prompt reply.Kind RegardsFredy Alvarez

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HelpDesk Live chat button

How to add the button Live chat business button like on your demonstration site at the bottom right ?

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News Postings

Hello, I have created 6 News Postings by admin and allowed clients to see, yet only 3 show to the client?? is that on purpose? if so, can it be changed?

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Engage Visitors with Chat

Hey, I thought I seen it once before, but I cant remember where and I cant find where to add a message so when a visitor is just on my page looking, I can push a message out to them to engage them, can you ...

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Missing text areas on front end and backend

We have installed your system on our site http://lextel.pl/sos/Both on frontend and backend of system we have issues with text areas - they dont appear…try here on new ticket ...

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Pipe

Hello,We need more instructions for pipe configuration. Step by step wiil be good.Thank you

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AutoProactive not working

Hello again,Unfortunetly after updating of .js files for proactive it is still not working on Auto mode.(After update manual operator option is working)

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JAKWEB HelpDesk Bridge Pluign on different domain

Hi Support,If I have my wordpress and helpdesk softwware on different domain and Server, can we still use this JAKWEB HelpDesk Bridge plugin?

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Updated date and time bug in tickets

Hi,When tickets are created (manually or through email piping) the updated time is null so it's displayed as 12.31.1969- 19:00. Could that be set to time() just as the initiated field is?

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Operator Chat

Hi,Is it possible to pop out the operator chat window?Is it also possible to have the chat window persist? Right now it goes away if I'm chatting with another operator and navigate to another page on the ...

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Integrate Live Chat in my Website

Hello,as agreed, we bought your plugin. how to integrate your plugin on my website. how to integrate HELPDESK / LIVE CHAT on my website. for cats in the footer? How have the French to the admin panel? FEEDBACK ...

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Live Chat Compare Light + helpdesk

Hellointegrate the button here: http://www.kingoodeal.fr.fo/again possible to have the psd to editor to French.no French language file?before buy the pro versionI tested the free version little problem ...

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Helpdesk chat freezes on please wait

Hi, We bought and installed your helpdesk sollution some time ago, but never did get the chance to test it until now. When a visitor enter his/hers name, phonenumber and email and hit the Start Chat button, it ...

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Email notification for new or changed ticket?

I have the HelpDesk 1.8 installed, and would like to get a notificatuion via email when a customer adds a new ticket in the HelpDesk AND when the customer updates the ticket.I have tried to add an email to the ...

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How To change the language of live chat

Hey i i am supposed to change the language of the live chat ? i use helpdesk .my backend is in english but the live chat messages and alers come in german i guess

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Live Chat Business with HelpDesk

Hello,I've 2 licenses (1 for helpdesk and another for live chat business). I understand that the live chat included in the helpdesk its a shorter version that the live chat business.So, how can I include the ...

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Web projects email address

Hello,What's the idea or how can I use the email address on a specific project?If I try to open a new project it shows a field for email address, what's that for?Is there a documentation to understand this ...

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Facebook/G+/Twitter login

Hi,Any plans to implement social media registration/login?Thanks!

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New/update features

Hi, I need some implementation on HelpDesk SW, I will list what I need and you will tell me if is that possible.1) tickets area = index.php?p=tickets   - on this page I need list only the new tickets, order ...

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