FAQ

SignUp Page Wildcard Sub Domain


Cloud Desk 3 is no capable of wildcard sub domains for your clients. This is a great step forward in user usability.The signup page we provide is a sample page and most of you don't use it however we will ...

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Wildcard Sub Domain


With the new release of Cloud Desk 3 we have implemented a wildcard sub domain feature. That means all your customer can now have their business name in a subdomain.https://businessname.yourdomain.comTo have ...

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Web Server behind a Proxy - License


We had a couple of customers with their web server behind a Proxy Server, therefore the call to our license server could not be established.To fix this issue you will need to modify the license file.Please ...

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License Server unavailable


From time to time we receive a support ticket where customer cannot activate their license, it says:LICENSE SERVER IS UNAVAILABLE AT THE MOMENT, PLEASE TRY AGAINNow the message is a bit unclear because it ...

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Front End CMS - Edit Content


We have made a short video how to edit the front end content with the build in Content Management System (CMS).After a fresh installation the system has created two users, one super operator and one client ...

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Xampp


How to install our software on xampp?First of all download the xampp from the official website if not already. How you install xampp is up to you, either with the installation wizzard or just unpacking the ...

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Group Chat - Embed


We often get asked how to embed the group chat into your own website. Yes, that this possible with an iframe but we do recommend to use the group chat button which will open the chat in a new tap or window.The ...

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Session Control - Live Chat


The live chat build into all our solutions does check every x seconds if the client has left or not. That is important otherwise the operator is talking to a client that does not exist anymore. It works the ...

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Live Chat Bot


All our products has an integrated Chat Bot which you can setup as you like and match your use.The Chat Bot will answer questions automatically as long there is no operator connected, means the client is ...

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HelpDesk 3 - Permission Levels


HelpDesk 3 has 25 permission levels for each operator. There is the super operator which is defined in the include/db.php file, this user has access to everything and cannot be deleted. Support (access to ...

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