FAQ

Frequently asked questions is a great source for help for all our products. On the right side bar you have also a search which will bring you faster to your answer. You cannot find the answer of your question? Please go to our support area and open a new ticket, we are happy to help you out.

Auto Updater Stuck on 65%

Our build in Auto updater will perform an automatic update to the latest version with a click.However on some server it get stuck on 65% and it does not go any further. This is not an Auto Updater Error, it is ...

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SameSite Cookie Error

The new cookie law is already set on certain browsers but don't worry our software is up to date and ready for it.However there are certain servers that are not ready for the new cookie law. Should your chat ...

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Group Chat - 256bit Encrypted in Files and Database

With the new version for Cloud Desk 3 we have built in the long awaited Group Chat. With the group chat feature we have taken it to the next nevel and encrypt all messages with a strong 256bit encryption.The ...

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How to Start with the Chat Bot

The build in Chat Bot on all our products is to keep the customer busy until a operator joins the chat. It is not an offline chat bot.It is fairly simple how to start with the chat bot, here we will explain it ...

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Client Settings - Translations

With the new release of Cloud Desk 3 - Version 1.0.9 above you can now setup the client standard options and translations easily via your Administration Panel.The new option can be found in your administration ...

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Change Standard URLs

HelpDesk 3 comes with predefined URL's for the blog, support, faq, search and client area.This can be changed of course. Open your include/db.php file and find:define('JAK_CLIENT_URL', ...

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Support Ticket - Handling Response Time

With HelpDesk 3 you can choose how to run and manage the support response time. You can either work on a classic system or with due dates.The classic system will show the tickets sorted by date and you can ...

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Ticket Content in Email Notification

You can easily add the ticket content to the email notification for your client. That way they can read your answer in their email inbox.Simply go to your operator panel - components - Answers / TextEdit the ...

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Client Upload Attachments - Live Support Chat

On all our software the client can upload attachments if you allow so. This is how you allow it.There is an option in your main settings to allow file sharing for the client as standard.Or you can allow ...

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Change Theme and Sidebar Style

You can change the colour and sidebar style with each of our software. Please go to your operator profile and look for following options:Enjoy small and big sidebar plus various theme colours already build ...

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