FAQ

Frequently asked questions is a great source for help for all our products. On the right side bar you have also a search which will bring you faster to your answer. You cannot find the answer of your question? Please go to our support area and open a new ticket, we are happy to help you out.

Manual Engage Visitors

In all our solution you have the option to automatically engage customers with setting the URL and other parameters but you can also manually engage customer by going to the Online User List.By clicking either ...

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CloudDesk 3 - SignUp Page

CloudDesk 3 signup form explained in the front end back end. How does it look like:What you need to editAfter purchasing and installing CloudDesk 3 on your server you will need to edit a few things on the ...

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NGINX and SameOrigin

On some Nginx installations the config file does not allow loading the chat widget on the website. Should that be the case even if you have whitelisted the domain you will need to edit the nginx config ...

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Setup LiveChat 3 or HelpDesk 3 within CloudChat 3

With the new update of CloudChat 3 we have build in a easy way to manage isolated LiveChat 3 and HelpDesk 3 installations. Now manage everything from your CloudChat 3 - Administration panel.Fresh ...

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Email Adresses, PHP Imap and SMTP

HelpDesk 3 has many options like sending emails via PHP Mail(), SMTP or fetch email accounts to create tickets and so on.Very important is that you do not mix or use the same email address for the same ...

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WhatsApp Chat Feature

With the new release of HelpDesk 3, Live Chat 3 and Cloud Chat 3 we have build in WhatsApp Chat. This gives you a whole new possibility to let your customer connect with you by WhatsApp by not knowing your ...

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Sign Up does not work

Cloud Chat 3 has many features one of them is to have different locations. Important here is the ID of the location it should the same in your sign up form.First make sure you have set the location correctly ...

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Native Push Notifications not working

We receive many support tickets about our build in Push Notifications service in combination with our native iOS and Android apps.First it is important you register an account with us and add your purchase ...

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HelpDesk 3 with Cloud Chat 3

HelpDesk 3 has been designed that it can be used with Cloud Chat 3.When you use Advanced installation and a customer of you signs up for access you will receive an email with instructions how to setup the ...

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Client Chat - Template

All areas of our software are template based, that makes it very easy for your to create your own look.For the client chat there is a folder called package, inside you will find the templates for the client ...

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