FAQ

Frequently asked questions is a great source for help for all our products. On the right side bar you have also a search which will bring you faster to your answer. You cannot find the answer of your question? Please go to our support area and open a new ticket, we are happy to help you out.

Technical Support

Technical support period is activated starting from the day of the license purchase (when purchased in our online shop). You can ask an unlimited number of questions during the support period.Support ...

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Maximum upload size for File- and Imagemanager

The built in file- and image manager has an upload limit of 1MB. You can change that if your server also supports more than that in the config file.You will need to modify following file: ...

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Auto Update Errors

Our build in Auto Updater gives you the possibility to update your JAKWEB Software with a click. What do you need to know about Auto Updater.Auto Updater needs to have at least: file_get_contents zip ...

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MySQL 5.7 - Strict Mode

With the release of MySQL 5.7 strict mode has been added by standard, that will break certain queries in CMS and HelpDesk.You will need to change the mode back to what it was in ...

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Upload Buttons / SlideUp Images LC3

In Live Chat 3 you can upload live chat buttons and slide up images easily from your operator panel - buttons. Please make sure that permissions are set correctly for the folder files and the folders ...

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Self Installation

Here we have an easy to follow installation guide for our stand alone products. Just follow the guide from top to bottom and you should be online within minutes.

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LCPS - How it works for the client

How does it work in LCPS (Live Chat PHP Server) for the client side?For all our LCPS license holder remember all is included from the sign up form for the client to the single operator server to the complete ...

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Live Chat 3 with LCPS

Live Chat 3 has been designed that it can be used with Live Chat PHP Server. For all LCPS (Live Chat PHP Server) customers an unlimited license is included within your license and Live Chat 3 can be used for ...

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Ticket Priorities - HelpDesk

Since HelpDesk 1.9.6 ticket priorities are not hard coded anymore. Create as many ticket status you want, make it only for the operators or remove all.Ticket Priorities can be found in your Operator Panel - ...

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Public Group Chat - Live Chat 3

Many time requested finally available. In Live Chat 3 from version 3.0.3 up a public group chat has been build in. It is now not only possible to chat one to one (Operator to Visitor) you can now create public ...

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