FAQ

Frequently asked questions is a great source for help for all our products. On the right side bar you have also a search which will bring you faster to your answer. You cannot find the answer of your question? Please go to our support area and open a new ticket, we are happy to help you out.

Ticket Rating

Ticket ratings have been available since quite a time and that is how it works.To automatically send tickets out after closing a support case, the ticket needs to be closed for good. Means a soft close won't ...

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Change Language after Installation

Our software will install by standard in English. After the installation you can of course change the language to the one you like, for that following steps are necessary. Make sure your language is ...

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Android Push Notifications not working

Should you not receive any push notifications on your Android device or only receive push notifications when the app is open please try following:Please login to our push server and reset the keys. Enter the ...

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Merge Ticket

With the release of Cloud Desk 3 Version 1.0.1 and HelpDesk 3 Version 3.4.2 we have build in a merge ticket feature.Merge a ticket can be done as long both tickets are open and from the same client.You have ...

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2checkout - IPN settings

With the release of Cloud Chat 3 - Version 2.4 we have integrated 2checkout as a new payment gateway. This has been requested many times from our customers where Stripe and Paypal is not available or not a ...

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New Engage Options and Position

With the latest release of our Live Support Software solutions we have improved the (Auto) Engage feature quite a bit.You will now be able to set the position of the (auto) engage plus the animation and all ...

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CloudChat 3 - SignUp Form

We get asked a lot how to put the signup form on a different page or your own website. That is fairly easy and you will need following code and one javascript file on your page.<h2 ...

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SITE_SUBFOLDER

You can install Cloud Desk 3 live support server in a subfolder for your clients without any issues. To do so you will need to add the correct value for SITE_SUBFOLDER in your include/db.php ...

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Rest Api - Mobile Phones

Our rest Api for the mobile apps have the possibilities to change the title, privacy and license agreement links and as well the background image on the login, forgot password page. Therefore it is very easy ...

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Cloud Desk 3 - API for Clients

CloudDesk 3 has a great client api integrated. You can integrate this into your own website where your client create a user or change their data or delete their user profile. You need curl installed on your ...

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