FAQ

Frequently asked questions is a great source for help for all our products. On the right side bar you have also a search which will bring you faster to your answer. You cannot find the answer of your question? Please go to our support area and open a new ticket, we are happy to help you out.

Pre Set FAQ or Support Category when Embed

With the release of HelpDesk 3 - Version 3.5.5 you can now set a category ID within the FAQ and Support embed code.The embed code has received a new var called catID.w.lcjUrl = u; w.catID = '';Now you can set ...

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File Upload - File Type

Secure File sharing is build in with all our solutions. That means you can upload files and images with Live Chat 3, HelpDesk 3, Cloud Desk 3 and Cloud Chat 3. Not only you as an operator also your clients, ...

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License Verification

We get quite a few questions about license verification. Please make sure you have your license ready when installing our software.Sometimes you enter the correct license code and username but you will be ...

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Secure File Upload with Cloud Desk 3

Cloud Desk 3 has a complete file sharing feature built in.Now that is great YEAHHHHH, but also a big security risk if used wrong. Therefore we really suggest to use a folder outside the web root which is not ...

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Facebook, Twitter, Skype and other Social Stuff

We often get contacted if we have integrated our professional Solutions with Social Platforms. The short answer is no and there is a good reason.Our software has been developed to provide professional support ...

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Apache - Header X-Frame SameOrigin

In case the chat widget does not appear and you have already whitelisted the url, it could be a problem with the apache settings itself.In this case please open browser console on the site you have placed the ...

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Sending Transcript / Chat Conversation

Sending or requesting the chat transcript after ending the chat is possible for both sides, the client and the operator.Client SideFirst you will need to make sure that the client can request the chat ...

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Customise Cloud Desk 3

When you purchase Cloud Desk 3 we provide everything you need, but of course you will make it look like it is your own. We have made it very simple for you to change text and images within CD3.The language ...

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Change or Remove Copyright

How to change or remove the visible copyright notice in Cloud Desk 3.First of all please read carefully our license agreement if you not have already.To remove the visible copyright notice in the operater, ...

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Cloud Desk 3 - Client API V2

From CloudDesk 3 Version 1.0.5 we have updated the client api to be compatible with PHP 7.2 and higher. You can integrate this into your own website where your client create a user or change their data or ...

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