FAQ

Email to Ticket with Attachments


With HelpDesk 3 and Cloud Desk 3 you can use any email account to pull in support requests. The build in php imap feature will pull in the email and create a ticket and also a new user account if you whish ...

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Dashboard Colour and Style


We have included many different colours into the operator dashboard, you have also the option to have the menu small or extended. Each operator has the option to individualize the operator panel.Simply login ...

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Cannot Login After Install


Did you just install our Software but you cannot login? In 99% of the cases it means your site does not have a SSL Certificate installed or our software (LC3, HD3, CC3 and CD3) is not configured to make use of ...

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Subscription / Shop for Cloud Desk 3


The build in shop for purchasing access can be found in the top right corner after register with your site. Each client can buy, extend, change or cancel any package you create at anytime.All the text can be ...

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Auto Updater Stuck on 65%


Our build in Auto updater will perform an automatic update to the latest version with a click.However on some server it get stuck on 65% and it does not go any further. This is not an Auto Updater Error, it is ...

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SameSite Cookie Error


The new cookie law is already set on certain browsers but don't worry our software is up to date and ready for it.However there are certain servers that are not ready for the new cookie law. Should your chat ...

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Group Chat - 256bit Encrypted in Files and Database


With the new version for Cloud Desk 3 we have built in the long awaited Group Chat. With the group chat feature we have taken it to the next nevel and encrypt all messages with a strong 256bit encryption.The ...

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How to Start with the Chat Bot


The build in Chat Bot on all our products is to keep the customer busy until a operator joins the chat. It is not an offline chat bot.It is fairly simple how to start with the chat bot, here we will explain it ...

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Client Settings - Translations


With the new release of Cloud Desk 3 - Version 1.0.9 above you can now setup the client standard options and translations easily via your Administration Panel.The new option can be found in your administration ...

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Change Standard URLs


HelpDesk 3 comes with predefined URL's for the blog, support, faq, search and client area.This can be changed of course. Open your include/db.php file and find:define('JAK_CLIENT_URL', ...

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