FAQ

Frequently asked questions is a great source for help for all our products. On the right side bar you have also a search which will bring you faster to your answer. You cannot find the answer of your question? Please go to our support area and open a new ticket, we are happy to help you out.

Apache - Header X-Frame SameOrigin

In case the chat widget does not appear and you have already whitelisted the url, it could be a problem with the apache settings itself.In this case please open browser console on the site you have placed the ...

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Sending Transcript / Chat Conversation

Sending or requesting the chat transcript after ending the chat is possible for both sides, the client and the operator.Client SideFirst you will need to make sure that the client can request the chat ...

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Customise Cloud Desk 3

When you purchase Cloud Desk 3 we provide everything you need, but of course you will make it look like it is your own. We have made it very simple for you to change text and images within CD3.The language ...

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Change or Remove Copyright

How to change or remove the visible copyright notice in Cloud Desk 3.First of all please read carefully our license agreement if you not have already.To remove the visible copyright notice in the operater, ...

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Cloud Desk 3 - Client API V2

From CloudDesk 3 Version 1.0.5 we have updated the client api to be compatible with PHP 7.2 and higher. You can integrate this into your own website where your client create a user or change their data or ...

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HelpDesk 3 - Client API V2

Since HelpDesk 3 Version 3.5 we have updated the client api. It is now again compatible with PHP 7.2 and higher. You can integrate this into your own website where your client create a user or change their ...

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Login Style and Navbar

With the new design for the HelpDesk 3 Operator panel we have made a great new and modern login design. In this article we describe how you can change certain things to make it personal.Operator Login ...

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Ticket Rating

Ticket ratings have been available since quite a time and that is how it works.To automatically send tickets out after closing a support case, the ticket needs to be closed for good. Means a soft close won't ...

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Change Language after Installation

Our software will install by standard in English. After the installation you can of course change the language to the one you like, for that following steps are necessary. Make sure your language is ...

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Android Push Notifications not working

Should you not receive any push notifications on your Android device or only receive push notifications when the app is open please try following:Please login to our push server and reset the keys. Enter the ...

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