FAQ

Frequently asked questions is a great source for help for all our products. On the right side bar you have also a search which will bring you faster to your answer. You cannot find the answer of your question? Please go to our support area and open a new ticket, we are happy to help you out.

Sign Up does not work

Cloud Chat 3 has many features one of them is to have different locations. Important here is the ID of the location it should the same in your sign up form.First make sure you have set the location correctly ...

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Native Push Notifications not working

We receive many support tickets about our build in Push Notifications service in combination with our native iOS and Android apps.First it is important you register an account with us and add your purchase ...

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HelpDesk 3 with Cloud Chat 3

HelpDesk 3 has been designed that it can be used with Cloud Chat 3.When you use Advanced installation and a customer of you signs up for access you will receive an email with instructions how to setup the ...

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Client Chat - Template

All areas of our software are template based, that makes it very easy for your to create your own look.For the client chat there is a folder called package, inside you will find the templates for the client ...

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Payment packages not shown

In Cloud Chat 3 you have the option to create unlimited payment packages for your clients. We received a lot of questions why they are not showing, here are the possible causes: You are logged in as a super ...

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Live Chat is not showing

Lately we receive so many support questions that the Live Chat is not showing on the website. Let us explain what can cause it.First and Important: Your chat installation (operator) need to be SSL protected if ...

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EU-DSGVO

The new european law coming active on the 25th of May will need you to have a privacy page and a checkbox to agree to the privacy on each form. Cloud Chat 3 and later all our other software will have the ...

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Black List Url

Black list Url's is a simple feature to hide the chat on certain pages. Let's say you don't want to show the chat on a particular page, just copy and paste that URL and create a new entry in your operator ...

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Location Setup

The location setup is very important in Cloud Chat 3 - Administration. Before you clients can register you will need to setup the database connection to your chat server.Please login into your administration ...

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Native App - Custom Background

With the latest version of our app and the latest version of our Live Chat 3, HelpDesk 3 and Cloud Chat 3 it is possible to have your own custom background on the app, plus your custom title too.Important is ...

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