FAQ - HelpDesk 3

Helpdesk 3 - The next generation support desk system

Change Standard URLs

HelpDesk 3 comes with predefined URL's for the blog, support, faq, search and client area.This can be changed of course. Open your include/db.php file and find:define('JAK_CLIENT_URL', ...

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Support Ticket - Handling Response Time

With HelpDesk 3 you can choose how to run and manage the support response time. You can either work on a classic system or with due dates.The classic system will show the tickets sorted by date and you can ...

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Ticket Content in Email Notification

You can easily add the ticket content to the email notification for your client. That way they can read your answer in their email inbox.Simply go to your operator panel - components - Answers / TextEdit the ...

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Support Department - Predefined Content

With the release of HelpDesk 3 - Version 3.5.5 you can now set for each department a predefined content for your clients to help them providing the correct information.In your back end when you click on Edit - ...

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Pre Set FAQ or Support Category when Embed

With the release of HelpDesk 3 - Version 3.5.5 you can now set a category ID within the FAQ and Support embed code.The embed code has received a new var called catID.w.lcjUrl = u; w.catID = '';Now you can set ...

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HelpDesk 3 - Client API V2

Since HelpDesk 3 Version 3.5 we have updated the client api. It is now again compatible with PHP 7.2 and higher. You can integrate this into your own website where your client create a user or change their ...

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Login Style and Navbar

With the new design for the HelpDesk 3 Operator panel we have made a great new and modern login design. In this article we describe how you can change certain things to make it personal.Operator Login ...

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Ticket Rating

Ticket ratings have been available since quite a time and that is how it works.To automatically send tickets out after closing a support case, the ticket needs to be closed for good. Means a soft close won't ...

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Email Adresses, PHP Imap and SMTP

HelpDesk 3 has many options like sending emails via PHP Mail(), SMTP or fetch email accounts to create tickets and so on.Very important is that you do not mix or use the same email address for the same ...

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HelpDesk 3 with Cloud Chat 3

HelpDesk 3 has been designed that it can be used with Cloud Chat 3.When you use Advanced installation and a customer of you signs up for access you will receive an email with instructions how to setup the ...

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