FAQ - HelpDesk 3

Helpdesk 3 - The next generation support desk system

HelpDesk 3 with Cloud Chat 3

HelpDesk 3 has been designed that it can be used with Cloud Chat 3.When you use Advanced installation and a customer of you signs up for access you will receive an email with instructions how to setup the ...

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Ticket attachments

How to share files and images in HelpDesk 3 is fairly easy and can be done without posting an answer. File sharing the right way.

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Pages and CMS

The build in CMS in HelpDesk 3 is the place to manage your pages, translations, contact, login, signup and other forms.By clicking on of the pages on the right you can edit the content easily you have also ...

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Event/Task Calendar

Since HelpDesk 3 - Version 3.1 a task or event calendar is available for the dashboard. Set unlimited events on the calendar for you and your operators.You cannot only create, edit, move, delete events it is ...

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API Client Main Site

With the release of HelpDesk 3 / Version 3.1 we have added a new feature in the include/db.php file (Please update this file as well).When using the build in API in HelpDesk 3 you might want to have a ...

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Email to Tickets (PHP IMAP)

With HelpDesk 3 it is possible to fetch one or multiple emails accounts and convert them into tickets.Minimum requirements on your server to run PHP IMAP: PHP IMAP extension installed. Cronjob to run ...

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Embed Support / FAQ

With HelpDesk 3 you cannot only add a live chat button to your website (outside HelpDesk) you can also embed (add) the support and or faq area to your website.Go to your operator panel - chat widget (<>) ...

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Operator Ticket View

Short illustration for the operator ticket view. On top you have a statistics about all the tickets you have access to. You can sort tickets, each row can be sorted and of course you can search for tickets. ...

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Translate HelpDesk 3

HelpDesk 3 is fully multilanguage capable. The translation is easy and can be done right on the client side.As an operator with access to Answers/Text or as a super operator you will see a blue edit icon on ...

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Logo, Template and File Structure

This article will explain how to change the logo, add a new template or simply remove the copyright link back to our site.The file structure is as with all our software logical, that means the name of the ...

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