FAQ - HelpDesk 3

Helpdesk 3 - The next generation support desk system

HelpDesk 3 - Client API V2

Since HelpDesk 3 Version 3.5 we have updated the client api. It is now again compatible with PHP 7.2 and higher. You can integrate this into your own website where your client create a user or change their ...

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Login Style and Navbar

With the new design for the HelpDesk 3 Operator panel we have made a great new and modern login design. In this article we describe how you can change certain things to make it personal.Operator Login ...

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Ticket Rating

Ticket ratings have been available since quite a time and that is how it works.To automatically send tickets out after closing a support case, the ticket needs to be closed for good. Means a soft close won't ...

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Email Adresses, PHP Imap and SMTP

HelpDesk 3 has many options like sending emails via PHP Mail(), SMTP or fetch email accounts to create tickets and so on.Very important is that you do not mix or use the same email address for the same ...

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HelpDesk 3 with Cloud Chat 3

HelpDesk 3 has been designed that it can be used with Cloud Chat 3.When you use Advanced installation and a customer of you signs up for access you will receive an email with instructions how to setup the ...

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Ticket attachments

How to share files and images in HelpDesk 3 is fairly easy and can be done without posting an answer. File sharing the right way.

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Pages and CMS

The build in CMS in HelpDesk 3 is the place to manage your pages, translations, contact, login, signup and other forms.By clicking on of the pages on the right you can edit the content easily you have also ...

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Event/Task Calendar

Since HelpDesk 3 - Version 3.1 a task or event calendar is available for the dashboard. Set unlimited events on the calendar for you and your operators.You cannot only create, edit, move, delete events it is ...

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API Client Main Site

With the release of HelpDesk 3 / Version 3.1 we have added a new feature in the include/db.php file (Please update this file as well).When using the build in API in HelpDesk 3 you might want to have a ...

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Email to Tickets (PHP IMAP)

With HelpDesk 3 it is possible to fetch one or multiple emails accounts and convert them into tickets.IMPORTANT: Use a unique email address for the PHP IMAP, do not use this email address anywhere else or in ...

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