FAQ - HelpDesk 3

Helpdesk 3 - The next generation support desk system

AI created FAQ or Blog articles


Since HD3 - Version 4.2, we have integrated even more AI capabilities into our comprehensive support and client management solution. Now, AI can assist in writing your blog and FAQ articles, as well as ...

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2-Factor Authentication


In HelpDesk 3 - Version 4.2, we have incorporated an easy-to-use and highly secure 2-factor authentication feature. Simply navigate to your operator panel, select 'settings', and activate this new feature. ...

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Live language translations for Support Tickets


The latest release of HelpDesk 3 and Cloud Desk 3 introduces an innovative feature that allows you to translate any text in your support tickets with a single click. Thanks to ChatGPT, language barriers are a ...

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Front End CMS - Edit Content


We have made a short video how to edit the front end content with the build in Content Management System (CMS).After a fresh installation the system has created two users, one super operator and one client ...

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HelpDesk 3 - Permission Levels


HelpDesk 3 has 25 permission levels for each operator. There is the super operator which is defined in the include/db.php file, this user has access to everything and cannot be deleted. Support (access to ...

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Email to Ticket with Attachments


With HelpDesk 3 and Cloud Desk 3 you can use any email account to pull in support requests. The build in php imap feature will pull in the email and create a ticket and also a new user account if you whish ...

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Change Standard URLs


HelpDesk 3 comes with predefined URL's for the blog, support, faq, search, client area and standard contact form.This can be changed of course. Open your include/db.php file and find:define('JAK_CLIENT_URL', ...

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Support Ticket - Handling Response Time


With HelpDesk 3 you can choose how to run and manage the support response time. You can either work on a classic system or with due dates.The classic system will show the tickets sorted by date and you can ...

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Ticket Content in Email Notification


You can easily add the ticket content to the email notification for your client. That way they can read your answer in their email inbox.Simply go to your operator panel - components - Answers / TextEdit the ...

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Support Department - Predefined Content


With the release of HelpDesk 3 - Version 3.5.5 you can now set for each department a predefined content for your clients to help them providing the correct information.In your back end when you click on Edit - ...

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