FAQ - General

Apache - Header X-Frame SameOrigin

In case the chat widget does not appear and you have already whitelisted the url, it could be a problem with the apache settings itself.In this case please open browser console on the site you have placed the ...

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Sending Transcript / Chat Conversation

Sending or requesting the chat transcript after ending the chat is possible for both sides, the client and the operator.Client SideFirst you will need to make sure that the client can request the chat ...

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Change Language after Installation

Our software will install by standard in English. After the installation you can of course change the language to the one you like, for that following steps are necessary. Make sure your language is ...

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Android Push Notifications not working

Should you not receive any push notifications on your Android device or only receive push notifications when the app is open please try following:Please login to our push server and reset the keys. Enter the ...

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New Engage Options and Position

With the latest release of our Live Support Software solutions we have improved the (Auto) Engage feature quite a bit.You will now be able to set the position of the (auto) engage plus the animation and all ...

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Rest Api - Mobile Phones

Our rest Api for the mobile apps have the possibilities to change the title, privacy and license agreement links and as well the background image on the login, forgot password page. Therefore it is very easy ...

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Manual Engage Visitors

In all our solution you have the option to automatically engage customers with setting the URL and other parameters but you can also manually engage customer by going to the Online User List.By clicking either ...

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NGINX and SameOrigin

On some Nginx installations the config file does not allow loading the chat widget on the website. Should that be the case even if you have whitelisted the domain you will need to edit the nginx config ...

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WhatsApp Chat Feature

With the new release of HelpDesk 3, Live Chat 3 and Cloud Chat 3 we have build in WhatsApp Chat. This gives you a whole new possibility to let your customer connect with you by WhatsApp by not knowing your ...

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Native Push Notifications not working

We receive many support tickets about our build in Push Notifications service in combination with our native iOS and Android apps.First it is important you register an account with us and add your purchase ...

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