FAQ - General

Web Server behind a Proxy - License


We had a couple of customers with their web server behind a Proxy Server, therefore the call to our license server could not be established.To fix this issue you will need to modify the license file.Please ...

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License Server unavailable


From time to time we receive a support ticket where customer cannot activate their license, it says:LICENSE SERVER IS UNAVAILABLE AT THE MOMENT, PLEASE TRY AGAINNow the message is a bit unclear because it ...

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Xampp


How to install our software on xampp?First of all download the xampp from the official website if not already. How you install xampp is up to you, either with the installation wizzard or just unpacking the ...

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Group Chat - Embed


We often get asked how to embed the group chat into your own website. Yes, that this possible with an iframe but we do recommend to use the group chat button which will open the chat in a new tap or window.The ...

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Session Control - Live Chat


The live chat build into all our solutions does check every x seconds if the client has left or not. That is important otherwise the operator is talking to a client that does not exist anymore. It works the ...

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Live Chat Bot


All our products has an integrated Chat Bot which you can setup as you like and match your use.The Chat Bot will answer questions automatically as long there is no operator connected, means the client is ...

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Dashboard Colour and Style


We have included many different colours into the operator dashboard, you have also the option to have the menu small or extended. Each operator has the option to individualize the operator panel.Simply login ...

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Cannot Login After Install


Did you just install our Software but you cannot login? In 99% of the cases it means your site does not have a SSL Certificate installed or our software (LC3, HD3, CC3 and CD3) is not configured to make use of ...

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Auto Updater Stuck on 65%


Our build in Auto updater will perform an automatic update to the latest version with a click.However on some server it get stuck on 65% and it does not go any further. This is not an Auto Updater Error, it is ...

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SameSite Cookie Error


The new cookie law is already set on certain browsers but don't worry our software is up to date and ready for it.However there are certain servers that are not ready for the new cookie law. Should your chat ...

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