FAQ - General

Manual Engage Visitors

In all our solution you have the option to automatically engage customers with setting the URL and other parameters but you can also manually engage customer by going to the Online User List.By clicking either ...

Read more

NGINX and SameOrigin

On some Nginx installations the config file does not allow loading the chat widget on the website. Should that be the case even if you have whitelisted the domain you will need to edit the nginx config ...

Read more

WhatsApp Chat Feature

With the new release of HelpDesk 3, Live Chat 3 and Cloud Chat 3 we have build in WhatsApp Chat. This gives you a whole new possibility to let your customer connect with you by WhatsApp by not knowing your ...

Read more

Native Push Notifications not working

We receive many support tickets about our build in Push Notifications service in combination with our native iOS and Android apps.First it is important you register an account with us and add your purchase ...

Read more

Client Chat - Template

All areas of our software are template based, that makes it very easy for your to create your own look.For the client chat there is a folder called package, inside you will find the templates for the client ...

Read more

Live Chat is not showing

Lately we receive so many support questions that the Live Chat is not showing on the website. Let us explain what can cause it.First and Important: Your chat installation (operator) need to be SSL protected if ...

Read more

EU-DSGVO

The new european law coming active on the 25th of May will need you to have a privacy page and a checkbox to agree to the privacy on each form. Cloud Chat 3 and later all our other software will have the ...

Read more

Black List Url

Black list Url's is a simple feature to hide the chat on certain pages. Let's say you don't want to show the chat on a particular page, just copy and paste that URL and create a new entry in your operator ...

Read more

Native App - Custom Background

With the latest version of our app and the latest version of our Live Chat 3, HelpDesk 3 and Cloud Chat 3 it is possible to have your own custom background on the app, plus your custom title too.Important is ...

Read more

Change Avatars

All our support and sale software come with default avatars for the live support chat. However it might not suit your business or design, for that we have created a lot of avatar packages.You will find them in ...

Read more