FAQ - General

Native App - Custom Background

With the latest version of our app and the latest version of our Live Chat 3, HelpDesk 3 and Cloud Chat 3 it is possible to have your own custom background on the app, plus your custom title too.Important is ...

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Change Avatars

All our support and sale software come with default avatars for the live support chat. However it might not suit your business or design, for that we have created a lot of avatar packages.You will find them in ...

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Open Chat Javascript Function

With the latest version of our products we have brought the chat opener back.Now you are not bound to the build in opener you can use any elment to open the chat and decide if it should slide up or open in a ...

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Online User - GEO Map

In all our products we have a build in map which shows you the online visitors on your website (where you have placed the client chat). The complete dynamic map has also another feature!By clicking on a pin it ...

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Operator Status

The operator status is feature rich and simple to use, here is how it works.As you can see in the image above we have build in three status options for the operator it is like a traffic light in reverse order. ...

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Live text preview when typing

With our latest versions for our products we have integrated live preview text when client is typing to operator. That means you will see the text before the client press the send button.The new feature will ...

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Widget Whitelist CrossDomain

Placing the widget on a different domain than the one Live Chat 3 or HelpDesk 3 has been installed is called Cross Domain. When using a widget on different domains we have build in an extra security for your ...

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Copyright Link

After so many requests that our licenses are too expensive we changed our strategy. All our licenses are now available for a very reasonable price but will have a back link to our site and you cannot remove it ...

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SSL Certificate

All our software are ready for a SSL certificate means you can run any our software on https. To do so you will need to have a working SSL certificate installed on your server and switch our software (Live ...

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Native Push Notifications

Our native iOS and Android apps come with build in push notifications, to make it work you will need to get your free token and secret key from our Push Server. Please login with your username/email and ...

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