FAQ - General

Technical Support

Technical support period is activated starting from the day of the license purchase (when purchased in our online shop). You can ask an unlimited number of questions during the support period.Support ...

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Auto Update Errors

Our build in Auto Updater gives you the possibility to update your JAKWEB Software with a click. What do you need to know about Auto Updater.Auto Updater needs to have at least: file_get_contents zip ...

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MySQL 5.7 - Strict Mode

With the release of MySQL 5.7 strict mode has been added by standard, that will break certain queries in CMS and HelpDesk.You will need to change the mode back to what it was in ...

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Self Installation

Here we have an easy to follow installation guide for our stand alone products. Just follow the guide from top to bottom and you should be online within minutes.

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Rewrite or Pretty URL's

Most of our software (Live Chat PHP Server, Live Chat 3, HelpDesk and CMS) have the option to display pretty URL's. To enable pretty URL's you will need to open your include/db.php file and ...

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Push Notifications

With the latest release of Live Chat, Live Chat PHP Server and HelpDesk we have integrated push notifications via Pushover. Pushover has like us a very fair pricing policy, they want 5 USD one time fee and ...

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Google Map Api Key

With the latest releases of Live Chat Business (Live Chat 3 has a more advanced map and does not use a Google Map Api Key) and HelpDesk you will need a Google Api Key to display the map correctly. To get your ...

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DB Host and DB Port

Possible DB_HOST valuesDifferent hosting companies use different network settings for their mysql databases. If your hosting company is listed below in the left column, the value on the right is similar to the ...

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Copyrights and Backlinks

We get often asked if backlinks and copyrights can be removed with our license and YES you can remove it, if there are any backlinks to our site. Of course we are always happy if you place a link on your site ...

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Translate

All our softwares are language file based, that means it is very easy for you to translate it into your own language (if not already exists).Most of our software is already available in several languages but ...

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