FAQ - General

Rewrite or Pretty URL's

Most of our software (Live Chat PHP Server, Live Chat 3, HelpDesk and CMS) have the option to display pretty URL's. To enable pretty URL's you will need to open your include/db.php file and ...

Read more

Push Notifications

With the latest release of Live Chat, Live Chat PHP Server and HelpDesk we have integrated push notifications via Pushover. Pushover has like us a very fair pricing policy, they want 5 USD one time fee and ...

Read more

Google Map Api Key

With the latest releases of Live Chat Business (Live Chat 3 has a more advanced map and does not use a Google Map Api Key) and HelpDesk you will need a Google Api Key to display the map correctly. To get your ...

Read more

DB Host and DB Port

Possible DB_HOST valuesDifferent hosting companies use different network settings for their mysql databases. If your hosting company is listed below in the left column, the value on the right is similar to the ...

Read more

Copyrights and Backlinks

We get often asked if backlinks and copyrights can be removed with our license and YES you can remove it, if there are any backlinks to our site. Of course we are always happy if you place a link on your site ...

Read more

Translate

All our softwares are language file based, that means it is very easy for you to translate it into your own language (if not already exists).Most of our software is already available in several languages but ...

Read more

Database and Password Hash

Installing our software is very simple and the installation wizard will guide you through in only two steps.Important information about the include/db.php file. Please open this file in any text or php ...

Read more

Full Site Domain

Design or website is not working correctly when pointing to the admin/operators panel! Please define your url in the include/db.php:// Define your site url, for example: ...

Read more

Auto Updater

With the latest releases of our software we have implemented an Auto Updater the easiset way to keep your software up to date. With any of our license you have access to lifetime updates and update your ...

Read more

Blank Page

Should you get a blank page after uploading all files to your server and calling the installation wizard, something went obviously wrong but php error output is disabled by your host.Please refer to your ...

Read more