On all our software the client can upload attachments if you allow so. This is how you allow it.There is an option in your main settings to allow file sharing for the client as standard.Or you can allow ...
You can change the colour and sidebar style with each of our software. Please go to your operator profile and look for following options:Enjoy small and big sidebar plus various theme colours already build ...
We have many options how to display the live support chat on all our solutions. Each of our software has a build in live support chat with at least 4 templates which each has many different ways how to display ...
Secure File sharing is build in with all our solutions. That means you can upload files and images with Live Chat 3, HelpDesk 3, Cloud Desk 3 and Cloud Chat 3. Not only you as an operator also your clients, ...
We get quite a few questions about license verification. Please make sure you have your license ready when installing our software.Sometimes you enter the correct license code and username but you will be ...
We often get contacted if we have integrated our professional Solutions with Social Platforms. The short answer is no and there is a good reason.Our software has been developed to provide professional support ...
In case the chat widget does not appear and you have already whitelisted the url, it could be a problem with the apache settings itself.In this case please open browser console on the site you have placed the ...
Sending or requesting the chat transcript after ending the chat is possible for both sides, the client and the operator.Client SideFirst you will need to make sure that the client can request the chat ...
Our software will install by standard in English. After the installation you can of course change the language to the one you like, for that following steps are necessary. Make sure your language is ...
Should you not receive any push notifications on your Android device or only receive push notifications when the app is open please try following:Please login to our push server and reset the keys. Enter the ...
Release date: 06.05.2020
Safari and other small bugs has been fixed.
Release date: 15.06.2020
Brand new design for the operator panel. Added features and more...
Release date: 18.06.2020
Faster, less clicks and new features. Support has made easier again!
Release date: 06.05.2020
Safari fix, library updates, css and javascript improvements.
We program modern and fast web and mobile software, always responsive and mobile first! Not just great software also world class support, rated an average of 4.9 out of 5 stars! When you need support from us you will get it!
Feel free to contact us via our contact form at any time, we usually respond in less then 24 hours or start a chat conversation when we are online.
