FAQ - General

Widget Whitelist CrossDomain

Placing the widget on a different domain than the one Live Chat 3 or HelpDesk 3 has been installed is called Cross Domain. When using a widget on different domains we have build in an extra security for your ...

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Copyright Link

After so many requests that our licenses are too expensive we changed our strategy. All our licenses are now available for a very reasonable price but will have a back link to our site and you cannot remove it ...

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SSL Certificate

All our software are ready for a SSL certificate means you can run any our software on https. To do so you will need to have a working SSL certificate installed on your server and switch our software (Live ...

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Native Push Notifications

Our native iOS and Android apps come with build in push notifications, to make it work you will need to get your free token and secret key from our Push Server. Please login with your username/email and ...

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Native App (Android and IOS)

Native apps are here! After hard work and quite a long process the native apps are finally available.You can download the app from the Google Play and App Store for free, connecting to your very own Live Chat ...

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Technical Support

Technical support period is activated starting from the day of the license purchase (when purchased in our online shop). You can ask an unlimited number of questions during the support period.Support ...

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Auto Update Errors

Our build in Auto Updater gives you the possibility to update your JAKWEB Software with a click. What do you need to know about Auto Updater.Auto Updater needs to have at least: cUrl file_get_contents ...

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MySQL 5.7 - Strict Mode

With the release of MySQL 5.7 strict mode has been added by standard, that will break certain queries in CMS and HelpDesk.You will need to change the mode back to what it was in ...

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Self Installation

Here we have an easy to follow installation guide for our stand alone products. Just follow the guide from top to bottom and you should be online within minutes.

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Rewrite or Pretty URL's

Most of our software (Live Chat PHP Server, Live Chat 3, HelpDesk and CMS) have the option to display pretty URL's. To enable pretty URL's you will need to open your include/db.php file and ...

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