FAQ - General

Client Upload Attachments - Live Support Chat

On all our software the client can upload attachments if you allow so. This is how you allow it.There is an option in your main settings to allow file sharing for the client as standard.Or you can allow ...

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Change Theme and Sidebar Style

You can change the colour and sidebar style with each of our software. Please go to your operator profile and look for following options:Enjoy small and big sidebar plus various theme colours already build ...

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Different Chat Styles

We have many options how to display the live support chat on all our solutions. Each of our software has a build in live support chat with at least 4 templates which each has many different ways how to display ...

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File Upload - File Type

Secure File sharing is build in with all our solutions. That means you can upload files and images with Live Chat 3, HelpDesk 3, Cloud Desk 3 and Cloud Chat 3. Not only you as an operator also your clients, ...

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License Verification

We get quite a few questions about license verification. Please make sure you have your license ready when installing our software.Sometimes you enter the correct license code and username but you will be ...

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Facebook, Twitter, Skype and other Social Stuff

We often get contacted if we have integrated our professional Solutions with Social Platforms. The short answer is no and there is a good reason.Our software has been developed to provide professional support ...

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Apache - Header X-Frame SameOrigin

In case the chat widget does not appear and you have already whitelisted the url, it could be a problem with the apache settings itself.In this case please open browser console on the site you have placed the ...

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Sending Transcript / Chat Conversation

Sending or requesting the chat transcript after ending the chat is possible for both sides, the client and the operator.Client SideFirst you will need to make sure that the client can request the chat ...

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Change Language after Installation

Our software will install by standard in English. After the installation you can of course change the language to the one you like, for that following steps are necessary. Make sure your language is ...

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Android Push Notifications not working

Should you not receive any push notifications on your Android device or only receive push notifications when the app is open please try following:Please login to our push server and reset the keys. Enter the ...

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