FAQ - Cloud Desk 3

Group Chat - 256bit Encrypted in Files and Database

With the new version for Cloud Desk 3 we have built in the long awaited Group Chat. With the group chat feature we have taken it to the next nevel and encrypt all messages with a strong 256bit encryption.The ...

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Client Settings - Translations

With the new release of Cloud Desk 3 - Version 1.0.9 above you can now setup the client standard options and translations easily via your Administration Panel.The new option can be found in your administration ...

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Location Setup / Different Countries

One license includes Cloud Desk 3, Sign Up page, Administration panel and an included support/news system. The license is licensed to you (Domain). You can run Cloud Desk 3 on your selected domain (changing ...

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Setup Live Chat 3 or HelpDesk 3 in Cloud Desk 3

Cloud Desk 3 has the option to manage isolated Live Chat 3 and HelpDesk 3 installations. This way you can offer your clients a isolated Live Chat 3 or HelpDesk 3 area for their own.Fresh InstallationHow it ...

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Secure File Upload with Cloud Desk 3

Cloud Desk 3 has a complete file sharing feature built in.Now that is great YEAHHHHH, but also a big security risk if used wrong. Therefore we really suggest to use a folder outside the web root which is not ...

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Customise Cloud Desk 3

When you purchase Cloud Desk 3 we provide everything you need, but of course you will make it look like it is your own. We have made it very simple for you to change text and images within CD3.The language ...

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Change or Remove Copyright

How to change or remove the visible copyright notice in Cloud Desk 3.First of all please read carefully our license agreement if you not have already.To remove the visible copyright notice in the operater, ...

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Cloud Desk 3 - Client API V2

From CloudDesk 3 Version 1.0.5 we have updated the client api to be compatible with PHP 7.2 and higher. You can integrate this into your own website where your client create a user or change their data or ...

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Merge Ticket

With the release of Cloud Desk 3 Version 1.0.1 and HelpDesk 3 Version 3.4.2 we have build in a merge ticket feature.Merge a ticket can be done as long both tickets are open and from the same client.You have ...

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SITE_SUBFOLDER

You can install Cloud Desk 3 live support server in a subfolder for your clients without any issues. To do so you will need to add the correct value for SITE_SUBFOLDER in your include/db.php ...

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