FAQ - Live Chat

Heartbeat - Client control

Live Chat Business does check every x seconds if the client has left or not. That is important otherwise the operator is talking to a client that does not exist anymore. It works the same way the other way ...

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Wildcard Engage / ProActive URL

With the latest release of Live Chat Business 2.6 and HelpDesk 1.8 we have integrated a wildcard engage / proactive feature.The system can now listen on a wildcard url. For example you want to fire the engage ...

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Chat Bot

With the new update to Live Chat Business 2.6 and HelpDesk 1.8 we have integrated a Chat Bot.The Chat Bot will answer questions automatically as long there is no operator connected. You can setup unlimited ...

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Customer Engage (ProActive)

Since Live Chat Business 2.4 we have a new design to engage customers. Before we had a tiny popup with only text, now you can have a title, image and text and the whole message is in a modern modal window.The ...

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Available Days/Hours

We have received many requests to improve the available days/hours section in Live Chat Business. Since version 2.3 we have completely redesigned the time table.New TimetableEach operator can now choose which ...

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Custom Variables (GET)

Since version 2.3 you can send your own variables when someone opens the chat on your website.Following variables can be sent when opening a chat: Name, Email and Message for ...

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Chat Style

Since version 2.3 you can choose between two chat styles.BubblesClassicNot only two styles you have also a complete style manager with live preview for both styles. You can now switch between styles, colors ...

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Buttons - Client Chat

Live Chat has many ways to display the live chat for the client. You can also upload your own image or use a simple link and do almost anything you want with it.Slide UpThe slide up can be displayed in the ...

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LiveChat - Folder and File permissions

When you upload your LiveChat files to your server with your preferred FTP software, please make sure that all folders have not more then CHMOD 755 (except cache and files) and Files have not more then CHMOD ...

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Sounds

Since live chat business 2.0 you can change the ringing and new message sound easily via:Operator Panel - Settings - SettingsWe have included 3 ring and 3 new message tones. It is now easy to add your own ...

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