FAQ - HelpDesk

Ticket Priorities - HelpDesk

Since HelpDesk 1.9.6 ticket priorities are not hard coded anymore. Create as many ticket status you want, make it only for the operators or remove all. Ticket Priorities can be found in your Operator Panel - ...

Read more

Holiday Mode - HelpDesk

The new Holiday Mode included in HelpDesk 2.0 will set the chat offline no matter what. Very useful in combination with the available day and hours each operator can set in their profile. When holiday mode is ...

Read more

Attachments - PHP IMAP

HelpDesk can fetch emails from any and multiple email accounts and convert them into tickets. Depend on your settings it allows: Everyone can open/send a ticket with automatic register an account and send ...

Read more

HelpDesk - Web Project SMTP / Mail()

Since HelpDesk 1.9 each Web Project can have his own SMTP connection. Web project A will receive and send emails from address A, Web project B will receive and send emails from the email address B. You can ...

Read more

HelpDesk - Web Project Redirect

Since HelpDesk 1.9 you can also forward the customer to another web project with GET instead of POST. That way you can create buttons the user can click to change the web project. Example with Mod Rewrite ...

Read more

PHP IMAP Fetch Emails

Since 1.6 it is possible to fetch one or multiple emails accounts and convert them into tickets. Minimum requirements on your server to run PHP IMAP: PHP IMAP extension installed. Cronjob to run every 10 ...

Read more

Ticket Attachements

Each ticket in HelpDesk can have attachments if set so in the operator panel - settings. The client will have the possibility to upload up to three files when creating the ticket and more if necessary later ...

Read more

Email to Ticket with Virtualmin

Removed in HelpDesk Version 1.9, please use PHP Imap. Because virtualmin is a bit different to setup Email to Tickets or also called email piping we have here a step by step guide how to setup this feature in ...

Read more

Email to Ticket / Pipe

Removed in HelpDesk Version 1.9, please use PHP Imap. With HelpDesk it is possible to convert emails to tickets. With each server control panel the setup is slightly different, however within HelpDesk the ...

Read more

Change Text/Layout in HelpDesk

HelpDesk has a build in content management system, it allows you to change the text and layout via operator console, your web browser. Please login into your operator panel and go to Settings - Front Text. ...

Read more