FAQ - HelpDesk

HelpDesk Cron Job

HelpDesk can send ticket reminders and also it can close tickets to use this you need to setup a cronjob and point to the cron.php file.Setup a cron job is easy and can be done through your control panel on ...

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Web Projects - Departments

We get often asked how HelpDesk can handle unlimited web projects with one installation, it is fairly simple but you need to follow some rules.Web ProjectsWeb projects are basically your different websites, ...

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HelpDesk - Client Api

HelpDesk has a great client api integrated. You can integrate this into your own website where your client create a user or change their data or delete their user profile. You need curl installed on your ...

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HelpDesk - Folder and File permission

When you upload your HelpDesk files to your server with your preferred FTP software, please make sure that all folders have not more then CHMOD 755 (except cache and files) and Files have not more then CHMOD ...

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HelpDesk - Super Operators

Adding another super operator is fairly easy!Please follow this steps to create another super operator:Login into your operator panel as a super operator.Go to User and click on New User.Add all necessary ...

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HelpDesk - Change Logos

Change images and logo is quite simple you only need to replace the graphics with your own.You will find the graphics on following locations:img/ico (all the ...

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HelpDesk - Minimum Requirements

You will need a quality hosting enviroment with following requirements.The web server must have PHP and MySQL with one available database.Minimum requirements for your web server:Minimum PHP 5.3Minimum MySQL ...

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Button Control - HelpDesk

HelpDesk will give you a lot of options how and where you can place the live chat button without any coding knowledge.You have three/four options for buttons: slide out. slide up. button with slide up and pop ...

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