FAQ

Change Standard URLs


HelpDesk 3 comes with predefined URL's for the blog, support, faq, search and client area.This can be changed of course. Open your include/db.php file and find:define('JAK_CLIENT_URL', ...

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Support Ticket - Handling Response Time


With HelpDesk 3 you can choose how to run and manage the support response time. You can either work on a classic system or with due dates.The classic system will show the tickets sorted by date and you can ...

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Ticket Content in Email Notification


You can easily add the ticket content to the email notification for your client. That way they can read your answer in their email inbox.Simply go to your operator panel - components - Answers / TextEdit the ...

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Client Upload Attachments - Live Support Chat


On all our software the client can upload attachments if you allow so. This is how you allow it.There is an option in your main settings to allow file sharing for the client as standard.Or you can allow ...

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Change Theme and Sidebar Style


You can change the colour and sidebar style with each of our software. Please go to your operator profile and look for following options:Enjoy small and big sidebar plus various theme colours already build ...

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Support Department - Predefined Content


With the release of HelpDesk 3 - Version 3.5.5 you can now set for each department a predefined content for your clients to help them providing the correct information.In your back end when you click on Edit - ...

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Cloud Chat 3 - SignUp Form


With the release of Cloud Chat 3 - Version 2.5 we have build in the new sign up form.You can of course implement the sign up form in your own website in case you don't want to use the build in sign up form. ...

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Cloud Chat 3 - Shop / Subscriptions


With the new release of Cloud Chat 3, we have made an independent shop page for your customers.The shop page will give your customers the option to see their purchases, buy new packages, cancel subscriptions, ...

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Different Chat Styles


We have many options how to display the live support chat on all our solutions. Each of our software has a build in live support chat with at least 4 templates which each has many different ways how to display ...

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Group Chat - 256bit Encrypted


With the new version for Cloud Chat 3 we have built in the long awaited Group Chat. With the group chat feature we have taken it to the next nevel and encrypt all messages with a strong 256bit encryption.The ...

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