FAQ

Frequently asked questions is a great source for help for all our products. On the right side bar you have also a search which will bring you faster to your answer. You cannot find the answer of your question? Please go to our support area and open a new ticket, we are happy to help you out.

API Client Main Site

With the release of HelpDesk 3 / Version 3.1 we have added a new feature in the include/db.php file (Please update this file as well).When using the build in API in HelpDesk 3 you might want to have a ...

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Email to Tickets (PHP IMAP)

With HelpDesk 3 it is possible to fetch one or multiple emails accounts and convert them into tickets.Minimum requirements on your server to run PHP IMAP: PHP IMAP extension installed. Cronjob to run ...

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Embed Support / FAQ

With HelpDesk 3 you cannot only add a live chat button to your website (outside HelpDesk) you can also embed (add) the support and or faq area to your website.Go to your operator panel - chat widget (<>) ...

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Operator Ticket View

Short illustration for the operator ticket view. On top you have a statistics about all the tickets you have access to. You can sort tickets, each row can be sorted and of course you can search for tickets. ...

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Translate HelpDesk 3

HelpDesk 3 is fully multilanguage capable. The translation is easy and can be done right on the client side.As an operator with access to Answers/Text or as a super operator you will see a blue edit icon on ...

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Logo, Template and File Structure

This article will explain how to change the logo, add a new template or simply remove the copyright link back to our site.The file structure is as with all our software logical, that means the name of the ...

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How to start with HelpDesk 3

This is the how to start guide for a fresh installation of HelpDesk 3. After a succesful installation you should decide which way you want to go.HelpDesk 3 has a build in payment system for your clients. The ...

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HelpDesk 3 - Api

HelpDesk 3 has a great client api integrated. You can integrate this into your own website where your client create a user or change their data or delete their user profile. You need curl installed on your ...

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Cron Jobs for HelpDesk 3

HelpDesk 3 will need to run 2 cron jobs to have all features working correctly.All cron job files are in the folder cron and should be kept there otherwise you will need to modify the path inside the ...

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Minimum Requirements for HelpDesk 3

HelpDesk 3 needs following minium requirements. PHP 5.5 or higher MySQL 5.6 or higher 1 Databases (can also be shared) cUrl enabled zlib enabled (Auto Updater)Recommended requirements PHP 7 ...

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