FAQ

Frequently asked questions is a great source for help for all our products. On the right side bar you have also a search which will bring you faster to your answer. You cannot find the answer of your question? Please go to our support area and open a new ticket, we are happy to help you out.

Support Department - Predefined Content

With the release of HelpDesk 3 - Version 3.5.5 you can now set for each department a predefined content for your clients to help them providing the correct information.In your back end when you click on Edit - ...

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Cloud Chat 3 - SignUp Form

With the release of Cloud Chat 3 - Version 2.5 we have build in the new sign up form.You can of course implement the sign up form in your own website in case you don't want to use the build in sign up form. ...

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Cloud Chat 3 - Shop / Subscriptions

With the new release of Cloud Chat 3, we have made an independent shop page for your customers.The shop page will give your customers the option to see their purchases, buy new packages, cancel subscriptions, ...

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Different Chat Styles

We have many options how to display the live support chat on all our solutions. Each of our software has a build in live support chat with at least 4 templates which each has many different ways how to display ...

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Group Chat - 256bit Encrypted

With the new version for Cloud Chat 3 we have built in the long awaited Group Chat. With the group chat feature we have taken it to the next nevel and encrypt all messages with a strong 256bit encryption.The ...

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Location Setup / Different Countries

One license includes Cloud Desk 3, Sign Up page, Administration panel and an included support/news system. The license is licensed to you (Domain). You can run Cloud Desk 3 on your selected domain (changing ...

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Setup Live Chat 3 or HelpDesk 3 in Cloud Desk 3

Cloud Desk 3 has the option to manage isolated Live Chat 3 and HelpDesk 3 installations. This way you can offer your clients a isolated Live Chat 3 or HelpDesk 3 area for their own.Fresh InstallationHow it ...

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Pre Set FAQ or Support Category when Embed

With the release of HelpDesk 3 - Version 3.5.5 you can now set a category ID within the FAQ and Support embed code.The embed code has received a new var called catID.w.lcjUrl = u; w.catID = '';Now you can set ...

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File Upload - File Type

Secure File sharing is build in with all our solutions. That means you can upload files and images with Live Chat 3, HelpDesk 3, Cloud Desk 3 and Cloud Chat 3. Not only you as an operator also your clients, ...

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License Verification

We get quite a few questions about license verification. Please make sure you have your license ready when installing our software.Sometimes you enter the correct license code and username but you will be ...

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