FAQ

Frequently asked questions is a great source for help for all our products. On the right side bar you have also a search which will bring you faster to your answer. You cannot find the answer of your question? Please go to our support area and open a new ticket, we are happy to help you out.

Wildcard Engage / ProActive URL

With the latest release of Live Chat Business 2.6 and HelpDesk 1.8 we have integrated a wildcard engage / proactive feature. The system can now listen on a wildcard url. For example you want to fire the engage ...

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Chat Bot

With the new update to Live Chat Business 2.6 and HelpDesk 1.8 we have integrated a Chat Bot. The Chat Bot will answer questions automatically as long there is no operator connected. You can setup unlimited ...

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Google Map Api Key

With the latest releases of Live Chat Business (Live Chat 3 has a more advanced map and does not use a Google Map Api Key) and HelpDesk you will need a Google Api Key to display the map correctly. To get your ...

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PHP IMAP Fetch Emails

Since 1.6 it is possible to fetch one or multiple emails accounts and convert them into tickets. Minimum requirements on your server to run PHP IMAP: PHP IMAP extension installed. Cronjob to run every 10 ...

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Plugin retailer

The plugin retailer will add a shop or retail locator. A demo can be found here: Retailer Demo.

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Plugin openurl_blank

The plugin openurl_blank will add a tiny javascript code to open all external URL's in a new page/tab. That is better for SEO and easier for the administrator. The javascript code is as follow: ...

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Customer Engage (ProActive)

Since Live Chat Business 2.4 we have a new design to engage customers. Before we had a tiny popup with only text, now you can have a title, image and text and the whole message is in a modern modal window. The ...

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URL Mapping

With the new release of CMS 2.2 we have included a new plugin called: URL Mapping One of our customers suggested this tool to redirect a changed url within the CMS the professional way. This plugin will simply ...

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Lightbox / Modal

CMS has a built in lightbox feature, that means you can open images, content or videos in a modal window. Simple use following class on your link tag. class=lightbox Your link tag would look like this. <a ...

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Available Days/Hours

We have received many requests to improve the available days/hours section in Live Chat Business. Since version 2.3 we have completely redesigned the time table. New Timetable Each operator can now choose ...

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