FAQ

Frequently asked questions is a great source for help for all our products. On the right side bar you have also a search which will bring you faster to your answer. You cannot find the answer of your question? Please go to our support area and open a new ticket, we are happy to help you out.

Auto Update Errors

Our build in Auto Updater gives you the possibility to update your JAKWEB Software with a click. What do you need to know about Auto Updater.Auto Updater needs to have at least: cUrl file_get_contents ...

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MySQL 5.7 - Strict Mode

With the release of MySQL 5.7 strict mode has been added by standard, that will break certain queries in CMS and HelpDesk.You will need to change the mode back to what it was in ...

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Upload Buttons / SlideUp Images LC3

In Live Chat 3 you can upload live chat buttons and slide up images easily from your operator panel - buttons. Please make sure that permissions are set correctly for the folder files and the folders ...

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Self Installation

Here we have an easy to follow installation guide for our stand alone products. Just follow the guide from top to bottom and you should be online within minutes.

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LCPS - How it works for the client

How does it work in LCPS (Live Chat PHP Server) for the client side?For all our LCPS license holder remember all is included from the sign up form for the client to the single operator server to the complete ...

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Live Chat 3 with Cloud Chat 3

Live Chat 3 has been designed that it can be used with Live Chat PHP Server. For all Cloud Chat 3 (Live Chat PHP Server) customers an unlimited license is included within your license and Live Chat 3 can be ...

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Ticket Priorities - HelpDesk

Since HelpDesk 1.9.6 ticket priorities are not hard coded anymore. Create as many ticket status you want, make it only for the operators or remove all.Ticket Priorities can be found in your Operator Panel - ...

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Public Group Chat - Live Chat 3

Many time requested finally available. In Live Chat 3 from version 3.0.3 up a public group chat has been build in. It is now not only possible to chat one to one (Operator to Visitor) you can now create public ...

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Holiday Mode - Live Chat 3

From Live Chat 3.0.3 and up we have built in a Holiday Mode. Very useful if you have a lot of chat widgets and operators set in your Live Chat 3 installation.With the Holiday Mode you have three options: ...

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Holiday Mode - HelpDesk

The new Holiday Mode included in HelpDesk 2.0 will set the chat offline no matter what. Very useful in combination with the available day and hours each operator can set in their profile.When holiday mode is ...

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