FAQ

Frequently asked questions is a great source for help for all our products. On the right side bar you have also a search which will bring you faster to your answer. You cannot find the answer of your question? Please go to our support area and open a new ticket, we are happy to help you out.

Setup Live Chat Profile

In this article we will guide your through the setup of your personal profile.Please login with your operator account and go to Edit Profile. Most settings should be clear however let us explain the one that ...

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Heartbeat - Client control

Live Chat Business does check every x seconds if the client has left or not. That is important otherwise the operator is talking to a client that does not exist anymore. It works the same way the other way ...

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Wildcard Engage / ProActive URL

With the latest release of Live Chat Business 2.6 and HelpDesk 1.8 we have integrated a wildcard engage / proactive feature.The system can now listen on a wildcard url. For example you want to fire the engage ...

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Chat Bot

With the new update to Live Chat Business 2.6 and HelpDesk 1.8 we have integrated a Chat Bot.The Chat Bot will answer questions automatically as long there is no operator connected. You can setup unlimited ...

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Google Map Api Key

With the latest releases of Live Chat Business (Live Chat 3 has a more advanced map and does not use a Google Map Api Key) and HelpDesk you will need a Google Api Key to display the map correctly. To get your ...

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PHP IMAP Fetch Emails

Since 1.6 it is possible to fetch one or multiple emails accounts and convert them into tickets.Minimum requirements on your server to run PHP IMAP: PHP IMAP extension installed. Cronjob to run every 10 ...

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Plugin retailer

The plugin retailer will add a shop or retail locator.A demo can be found here: Retailer Demo.

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Plugin openurl_blank

The plugin openurl_blank will add a tiny javascript code to open all external URL's in a new page/tab. That is better for SEO and easier for the administrator.The javascript code is as ...

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Customer Engage (ProActive)

Since Live Chat Business 2.4 we have a new design to engage customers. Before we had a tiny popup with only text, now you can have a title, image and text and the whole message is in a modern modal window.The ...

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URL Mapping

With the new release of CMS 2.2 we have included a new plugin called: URL MappingOne of our customers suggested this tool to redirect a changed url within the CMS the professional way.This plugin will simply ...

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