FAQ

Frequently asked questions is a great source for help for all our products. On the right side bar you have also a search which will bring you faster to your answer. You cannot find the answer of your question? Please go to our support area and open a new ticket, we are happy to help you out.

Cron Jobs for HelpDesk 3

HelpDesk 3 will need to run 2 cron jobs to have all features working correctly.All cron job files are in the folder cron and should be kept there otherwise you will need to modify the path inside the ...

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Minimum Requirements for HelpDesk 3

HelpDesk 3 needs following minium requirements. PHP 5.5 or higher MySQL 5.6 or higher 1 Databases (can also be shared) cUrl enabled zlib enabled (Auto Updater)Recommended requirements PHP 7 ...

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Widget Whitelist CrossDomain

Placing the widget on a different domain than the one Live Chat 3 or HelpDesk 3 has been installed is called Cross Domain. When using a widget on different domains we have build in an extra security for your ...

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Chat Widget Options

For Live Chat 3 - Version 3.3 we have added a lot more options to the Live Chat Widgets.Plenty of new options for the chat widget and most importantaly more flexibility. Select all the configurations like show ...

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Float Button - CSS

Go to your operator panel - chat widget - select a chat widget and you will see a new input field.You can now place the button wherever you like to suit your design. You can play around with following ...

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Copyright Link

Article expired!!!After so many requests that our licenses are too expensive we changed our strategy. All our licenses are now available for a very reasonable price but will have a back link to our site and ...

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SSL Certificate

All our software are ready for a SSL certificate means you can run any our software on https. To do so you will need to have a working SSL certificate installed on your server and switch our software (Live ...

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Native Push Notifications

Our native iOS and Android apps come with build in push notifications, to make it work you will need to get your free token and secret key from our Push Server. Please login with your username/email and ...

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LC3 - Widget Live Status

Within Live Chat 3.0.6 there is a new option for the client widget. It can now be set to live, means if an operator comes online the chat widget for the client side will come online as well on the client side ...

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LC3 - Super Operator

Adding another super operator is fairly easy!Please follow this steps to create another super operator:Login into your operator panel as a super operator.Go to User and click on New User.Add all necessary ...

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