FAQ

Frequently asked questions is a great source for help for all our products. On the right side bar you have also a search which will bring you faster to your answer. You cannot find the answer of your question? Please go to our support area and open a new ticket, we are happy to help you out.

Translate HelpDesk 3

HelpDesk 3 is fully multilanguage capable. The translation is easy and can be done right on the client side.As an operator with access to Answers/Text or as a super operator you will see a blue edit icon on ...

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Logo, Template and File Structure

This article will explain how to change the logo, add a new template or simply remove the copyright link back to our site.The file structure is as with all our software logical, that means the name of the ...

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How to start with HelpDesk 3

This is the how to start guide for a fresh installation of HelpDesk 3. After a succesful installation you should decide which way you want to go.HelpDesk 3 has a build in payment system for your clients. The ...

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HelpDesk 3 - Api

HelpDesk 3 has a great client api integrated. You can integrate this into your own website where your client create a user or change their data or delete their user profile. You need curl installed on your ...

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Cron Jobs for HelpDesk 3

HelpDesk 3 will need to run 2 cron jobs to have all features working correctly.All cron job files are in the folder cron and should be kept there otherwise you will need to modify the path inside the ...

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Minimum Requirements for HelpDesk 3

HelpDesk 3 needs following minium requirements. PHP 5.5 or higher MySQL 5.6 or higher 1 Databases (can also be shared) cUrl enabled zlib enabled (Auto Updater)Recommended requirements PHP 7 ...

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Widget Whitelist CrossDomain

Placing the widget on a different domain than the one Live Chat 3 or HelpDesk 3 has been installed is called Cross Domain. When using a widget on different domains we have build in an extra security for your ...

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Chat Widget Options

For Live Chat 3 - Version 3.3 we have added a lot more options to the Live Chat Widgets.Plenty of new options for the chat widget and most importantaly more flexibility. Select all the configurations like show ...

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Float Button - CSS

In Live Chat 3 - Version 3.2 we added a feature to change the floating button position for each chat widget straight from the operator panel.Version 3.3 got another option to choose the position of the chat ...

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Copyright Link

Article expired!!!After so many requests that our licenses are too expensive we changed our strategy. All our licenses are now available for a very reasonable price but will have a back link to our site and ...

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