FAQ

Frequently asked questions is a great source for help for all our products. On the right side bar you have also a search which will bring you faster to your answer. You cannot find the answer of your question? Please go to our support area and open a new ticket, we are happy to help you out.

Customize LCPS

When you purchase Live Chat PHP Server for sure you like to make it individual to suit your business. We have made it very simple for you to change text and images within LCPS.The complete dashboard text is ...

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Auto ProActive - Engage Customers

Live Chat PHP Server and Live Chat 3 has a very smart built in auto engage feature. You don't need to sit in front of your computer and invite your website visitors manually (you can of course it is also built ...

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Chat Widget and Styles

Live Chat 3 and Live Chat PHP Server has an integrated chat widget and chat style wysiwyg editor. Simply change the look and feel for your chat widgets in your operator panel.You can also control your buttons ...

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Native App (Android and IOS)

Native apps are here! After hard work and quite a long process the native apps are finally available.You can download the app from the Google Play and App Store for free, connecting to your very own Live Chat ...

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Technical Support

Technical support period is activated starting from the day of the license purchase (when purchased in our online shop). You can ask an unlimited number of questions during the support period.Support ...

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Maximum upload size for File- and Imagemanager

The built in file- and image manager has an upload limit of 1MB. You can change that if your server also supports more than that in the config file.You will need to modify following file: ...

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Auto Update Errors

Our build in Auto Updater gives you the possibility to update your JAKWEB Software with a click. What do you need to know about Auto Updater.Auto Updater needs to have at least: cUrl file_get_contents ...

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MySQL 5.7 - Strict Mode

With the release of MySQL 5.7 strict mode has been added by standard, that will break certain queries in CMS and HelpDesk.You will need to change the mode back to what it was in ...

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Upload Buttons / SlideUp Images LC3

In Live Chat 3 you can upload live chat buttons and slide up images easily from your operator panel - buttons. Please make sure that permissions are set correctly for the folder files and the folders ...

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Self Installation

Here we have an easy to follow installation guide for our stand alone products. Just follow the guide from top to bottom and you should be online within minutes.

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