FAQ

Frequently asked questions is a great source for help for all our products. On the right side bar you have also a search which will bring you faster to your answer. You cannot find the answer of your question? Please go to our support area and open a new ticket, we are happy to help you out.

Ticket Priorities - HelpDesk

Since HelpDesk 1.9.6 ticket priorities are not hard coded anymore. Create as many ticket status you want, make it only for the operators or remove all.Ticket Priorities can be found in your Operator Panel - ...

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Public Group Chat - Live Chat 3

Many time requested finally available. In Live Chat 3 from version 3.0.3 up a public group chat has been build in. It is now not only possible to chat one to one (Operator to Visitor) you can now create public ...

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Holiday Mode - Live Chat 3

From Live Chat 3.0.3 and up we have built in a Holiday Mode. Very useful if you have a lot of chat widgets and operators set in your Live Chat 3 installation.With the Holiday Mode you have three options: ...

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Holiday Mode - HelpDesk

The new Holiday Mode included in HelpDesk 2.0 will set the chat offline no matter what. Very useful in combination with the available day and hours each operator can set in their profile.When holiday mode is ...

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Answers / Text for Live Chat 3

With Live Chat 3 you have the complete freedom over standard and automatic text messages in various languages.Under the main menu you will find Answers / Text this is a very powerful tool.Here you will find ...

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Live Chat 3 - Chat Bot

Live Chat 3 has an integrated Chat Bot which you can setup as you like and match your use.The Chat Bot will answer questions automatically as long there is no operator connected, means the client is waiting ...

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Attachments - PHP IMAP

HelpDesk can fetch emails from any and multiple email accounts and convert them into tickets. Depend on your settings it allows: Everyone can open/send a ticket with automatic register an account and send ...

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Fluid App and Live Chat 3

With Fluid App you turn your Live Chat 3 in a simple to use application for your Mac.Please download the app from the website and follow the video how to install it and create your first app.App Details ...

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Rewrite or Pretty URL's

Most of our software (Live Chat PHP Server, Live Chat 3, HelpDesk and CMS) have the option to display pretty URL's. To enable pretty URL's you will need to open your include/db.php file and ...

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Minimum Requirements Live Chat 3

Live Chat 3 needs following minium requirements. PHP 5.5 or higher MySQL 5.5 or higher 1 Databases (can also be shared) cUrl enabled zlib enabled (Auto Updater)Recommended requirements PHP 7 ...

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