FAQ

Frequently asked questions is a great source for help for all our products. On the right side bar you have also a search which will bring you faster to your answer. You cannot find the answer of your question? Please go to our support area and open a new ticket, we are happy to help you out.

How to start with HelpDesk 3

This is the how to start guide for a fresh installation of HelpDesk 3. After a succesful installation you should decide which way you want to go.HelpDesk 3 has a build in payment system for your clients. The ...

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HelpDesk 3 - Api

HelpDesk 3 has a great client api integrated. You can integrate this into your own website where your client create a user or change their data or delete their user profile. You need curl installed on your ...

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Cron Jobs for HelpDesk 3

HelpDesk 3 will need to run 2 cron jobs to have all features working correctly.All cron job files are in the folder cron and should be kept there otherwise you will need to modify the path inside the ...

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Minimum Requirements for HelpDesk 3

HelpDesk 3 needs following minium requirements. PHP 5.5 or higher MySQL 5.6 or higher 1 Databases (can also be shared) cUrl enabled zlib enabled (Auto Updater)Recommended requirements PHP 7 ...

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Widget Whitelist CrossDomain

Placing the widget on a different domain than the one Live Chat 3 or HelpDesk 3 has been installed is called Cross Domain. When using a widget on different domains we have build in an extra security for your ...

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Chat Widget Options

For Live Chat 3 - Version 3.3 we have added a lot more options to the Live Chat Widgets.Plenty of new options for the chat widget and most importantaly more flexibility. Select all the configurations like show ...

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Float Button - CSS

In Live Chat 3 - Version 3.2 we added a feature to change the floating button position for each chat widget straight from the operator panel.Version 3.3 got another option to choose the position of the chat ...

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Copyright Link

After so many requests that our licenses are too expensive we changed our strategy. All our licenses are now available for a very reasonable price but will have a back link to our site and you cannot remove it ...

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SSL Certificate

All our software are ready for a SSL certificate means you can run any our software on https. To do so you will need to have a working SSL certificate installed on your server and switch our software (Live ...

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Native Push Notifications

Our native iOS and Android apps come with build in push notifications, to make it work you will need to get your free token and secret key from our Push Server. Please login with your username/email and ...

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