FAQ

Frequently asked questions is a great source for help for all our products. On the right side bar you have also a search which will bring you faster to your answer. You cannot find the answer of your question? Please go to our support area and open a new ticket, we are happy to help you out.

Holiday Mode - Live Chat 3

From Live Chat 3.0.3 and up we have built in a Holiday Mode. Very useful if you have a lot of chat widgets and operators set in your Live Chat 3 installation. With the Holiday Mode you have three options: Off ...

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Holiday Mode - HelpDesk

The new Holiday Mode included in HelpDesk 2.0 will set the chat offline no matter what. Very useful in combination with the available day and hours each operator can set in their profile. When holiday mode is ...

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Answers / Text for Live Chat 3

With Live Chat 3 you have the complete freedom over standard and automatic text messages in various languages. Under the main menu you will find Answers / Text this is a very powerful tool. Here you will find ...

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Live Chat 3 - Chat Bot

Live Chat 3 has an integrated Chat Bot which you can setup as you like and match your use. The Chat Bot will answer questions automatically as long there is no operator connected, means the client is waiting ...

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Attachments - PHP IMAP

HelpDesk can fetch emails from any and multiple email accounts and convert them into tickets. Depend on your settings it allows: Everyone can open/send a ticket with automatic register an account and send ...

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Fluid App and Live Chat 3

With Fluid App you turn your Live Chat 3 in a simple to use application for your Mac. Please download the app from the website and follow the video how to install it and create your first app. App Details URL: ...

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Rewrite or Pretty URL's

Most of our software (Live Chat PHP Server, Live Chat 3, HelpDesk and CMS) have the option to display pretty URL's. To enable pretty URL's you will need to open your include/db.php file and find: ...

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Minimum Requirements Live Chat 3

Live Chat 3 needs following minium requirements. PHP 5.5 or higher MySQL 5.5 or higher 1 Databases (can also be shared) cUrl enabled zlib enabled (Auto Updater) Recommended requirements PHP 7 or higher MySQL ...

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Embed Code - Live Chat 3

With Live Chat 3 there is only one embed code that will never change again. All settings are made within the operator panel and are immediately available on your website. It has been designed to run on pure ...

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Push Notifications via Pushover

With the latest release of Live Chat, Live Chat PHP Server and HelpDesk we have integrated push notifications via Pushover. Pushover has like us a very fair pricing policy, they want 5 USD one time fee and ...

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