Wildcard Engage / ProActive URL


With the latest release of Live Chat Business 2.6 and HelpDesk 1.8 we have integrated a wildcard engage / proactive feature.

The system can now listen on a wildcard url. For example you want to fire the engage / proactive window in the blog section and your url's for the blog look as follow:

  • https://www.yourdomain.com/blog (main blog page)
  • https://www.yourdomain.com/blog/p/2 (blog navigation page)
  • https://www.yourdomain.com/blog/a/32/wildcard-engage-proactive (blog article page)

you don't need to setup each url in the Auto Proactive section in your operator panel you can use a Wildcard URL like this:

https://www.yourdomain.com/blog*

Our Live Chat solution does now fire the invitation on all URL's inside the blog area. Remember, automatic invitations are only fired once every 7 days, if the client denies it won't fire again the next 7 days.