HelpDesk 1.9

HelpDesk 1.9

About JAKWEB 07.11.2016 1271

We are happy to announce the availability of HelpDesk 1.9. We could have called it version 2.0 because we have changed over 150 files, but not yet.

Chat and tickets are now sorted and searched via datatables, we have integrated Push Notifications via Pushover a very affordable alternative to text messages.

Each Web Project has now his own SMTP connection like PHP IMAP has already, therefore you can run all your website under one hood without a problem.


  • SMTP option for each web project
  • No Account for Clients when creating a ticket
  • Better sort and search for tickets and chats (dynamic)
  • Mass move tickets to different departments or operators
  • Url redirect in Chat
  • Test IMAP connection
  • Push Notificiations via Pushover (Chat)
  • Option to delete emails after fetch (IMAP)
  • Web Project redirect via URL (GET or POST)
  • Pretty Url's via Rewrite (Client Side)
  • tinyMCE update
  • Bug fixes
  • Removed Email Piping use PHP Imap

We have also integrated a nice url rewrite for the front end, ugly URL's are the past.

When you update via Auto Updater, please open your include/db.php file and add:

// Mod rewrite
define('JAK_MODREWRITE', 0); // Use 1 for Apache (SEO URL's) or 0 for all others

When you want to use the mod rewrite your will need apache or nginx and add the httaccess file to the HelpDesk root as well.

RewriteEngine ON

RewriteCond %{REQUEST_FILENAME} !-f
RewriteCond %{REQUEST_FILENAME} !-d
RewriteRule . index.php [L]

ErrorDocument 404 /404/

All embed codes will still work even mod rewrite is activated.

Piping has been removed because it is very difficult to setup a stable piping connection, swap to PHP IMAP and you will see how easy it is to fetch emails from your support email accounts.

Once again we would like to say thank you for all the feedbacks, suggestions and bug reports. Our to do list is empty for now and is waiting to get filled again.

Now it is time to get your hands dirty and update to the latest version. With the build in Auto Updater it will only takes two clicks.

Thank you again and enjoy the new release for HelpDesk. Not a customer, yet? Head to our shop and get the complete support solution for your clients.

Comment(s) (7)

  • avatar Jerome

    Thank you for all the reports. As this is quite a release there has been a few bugs (we appologize for any inconvenience), With the release of 1.9.1 all bugs so far reported has been fixed, mainly with the new eMail sending feature. The main package is also up to date for customers not able to use the build in Auto Updater.

    10.11.2016 0 Reply
  • avatar Jerome

    We have released HelpDesk 1.9.2, following fixes and improvements.

    • Button wizard improved
    • Manual ProActive fixed
    • FAQ embed and page fixed (specially in URL rewrite mode).
    • FAQ search improved
    • small bug fixes

    Thank you for the reports, head to your operator panel - maintenance and hit Auto Updater.

    19.11.2016 0 Reply
  • avatar jfeuzeu

    Thank you very much Jerome. I usualy just update witout reading the accompaning document. I will not make that mistake again. Thanks a lot.

    29.11.2016 0 Reply
  • avatar Jerome

    We have released 1.9.5 it fixes two possible XSS vulnerabilities. Please update as soon as possible via Auto Updater or download the latest release from our download area.

    07.12.2016 0 Reply
  • avatar goldstrikn

    Hi Jerome,

    Please list the changes, or provide a changelog.

    Thank you

    19.12.2016 0 Reply
  • avatar Jerome

    Change log for 1.9.6

    - Ticket Priority Status can now be created in the operator panel or removed
    - Limit tickets per customer
    - Sort tickets after priority (Operator and Client side)
    - Client dashboard will only show open tickets
    - Fixed a few bugs with the new rewrite rule
    - Fixed a language bug with the rewrite rule
    - Fixed a possible XSS injection within the operator panel url (only possible when logged in)
    - Minor bug fixes

    20.12.2016 0 Reply
  • avatar Jerome

    HelpDesk 1.9.8 has been released.

    - Email IMAP Attachment fix
    - Priorities are not shown if none has been created
    - Various bug fixes
    - Happy New Year

    30.12.2016 0 Reply

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