Support Tickets - Live chat doesn't work

Live chat doesn't work

HelpDesk 01.12.2015 855 Support Status: Closed Solution: Yes deejayoldy


I installed the helpdesk script on my website http://cosender.com/helpdesk/

but when i tested it and started a chat with a computer, the operator get's the notification and can accept to start the chat but after accepting, the chat desapear from the operator desk. Also from the client part, when i click on the button to send the message it put a loading gif instead of starting the chat. Can you tell me what is wrong and what i should do to fix it?


Replies (9)

  • avatar Jerome

    Thank you for opening a support ticket.

    Please check following:

    • sessions
    • mysql strict mode off
    • folder 0755 and file 0644 permissions are correct

    Thanks

    01.12.2015 0
  • avatar deejayoldy

    Thank you for your answer, seems it's working now but only for the Main operator.. i mean only the main operator is receiving the chat and the new conversation notification, any idea?

    02.12.2015 0
  • avatar deejayoldy

    I made a few test a created a few operators, it works with some of them and for some not.. i tried to delete the operator and to create it again, tested again, same probleme.. any suggestions?

    02.12.2015 0
  • avatar Jerome

    Good Morning,

    I will run some tests here, but it sounds like a session problem. Can you please check your server log files?

    02.12.2015 0
  • avatar deejayoldy

    Hello, I don't know how to do it, would you be ok me to send you my TeamViewer access you to have access to the installed version on my domain and the FTP if needed? if yes, tell me how much you would charge me to make it work, i can make you a paypal payment immediatly.

    02.12.2015 0
  • avatar Jerome

    That is fine, please send me first all details to operator, ftp and control panel login.

    Please use following form: https://www.jakweb.ch/access-form

    02.12.2015 0
  • avatar deejayoldy

    Thank you very much, i don't know the password of the FTP, it's saved in FileZilla, could we do it using TeamViewer? so you could get connected to my computer to do it..

    02.12.2015 0
  • avatar Jerome

    Please send me the partner id and password with the form above.

    02.12.2015 0
  • avatar Jerome

    Explained and installed through a team viewer session.

    Thank you.

    *** Ticket closed ***

    02.12.2015 0