Support Tickets - All clients see all tickets?

All clients see all tickets?

HelpDesk 15.01.2017 1661 Support Status: Closed Solution: Yes ripcord

Hi,

Great tool, thanks!

Is it possible for clients to see all tickets, as you have on your site?

Thanks

Replies (1)

Jerome

Good Morning,
Thank you for your purchase. Please note that licenses from Envato come without support, you can purchase support access here: https://www.jakweb.ch/shop/i/1/support-access
Within version 1.9 it is not possible to have public tickets, we will integrate such features in the next major version.
Again thank you for your purchase and have a great day.
Jérôme

16.01.2017 0

clients tickets helpdesk

Client upload attachment after creating ticket Standard projects after register - Not working

Insight our laboratory

Live Chat 3 / Version 5.0.3

Release date: 12.04.2022

PHP 8.1 ready, chat bot fixed, all known and reported bugs fixed.

Cloud Chat 3 / Version 3.0.3

Release date: 25.05.2022

Improved how the software is sending emails. Bug fixes

HelpDesk 3 / Version 4.0.2

Release date: 15.04.2022

PHPMailer 6, more features, bug fixes and performance impr.

Cloud Desk 3 / Version 2.0.4

Release date: 19.04.2022

PHPMailer 6 upgrade, Wildcard improvements, bug fixes.

We program modern and fast web and mobile software, always responsive and mobile first! Not just great software also world class support, rated an average of 4.9 out of 5 stars! When you need support from us you will get it!

Feel free to contact us via our contact form at any time, we usually respond in less then 24 hours or start a chat conversation when we are online.

Services

About Us

Some Extra