Helpdesk chat freezes on please wait

01.07.2016 103
Assigned to: HelpDesk Option: Support Status: Closed Resolution: Yes From: Frostvik

Hi, We bought and installed your helpdesk sollution some time ago, but never did get the chance to test it until now. When a visitor enter his/hers name, phonenumber and email and hit the "Start Chat" button, it freezes on "Please wait...". The Operator never get a notice of a ongoing live chat. I have tried the include code both with and without jquery include. What causes this?

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