Support Tickets - Helpdesk chat freezes on please wait

Helpdesk chat freezes on please wait

HelpDesk 01.07.2016 328 Support Status: Closed Solution: Yes Frostvik


Hi, We bought and installed your helpdesk sollution some time ago, but never did get the chance to test it until now. When a visitor enter his/hers name, phonenumber and email and hit the "Start Chat" button, it freezes on "Please wait...". The Operator never get a notice of a ongoing live chat. I have tried the include code both with and without jquery include. What causes this?


Replies (3)

  • avatar Jerome

    Thank you for your ticket.

    Two possibilities, wrong full site domain in your include/db.php or MySQL strict mode is turned on (not a default mode). With the next release HelpDesk 1.6 we support MySQL strict mode because there are more and more web hosts running MySQL in strict mode.

    Please check your full site domain as well.

    https://www.jakweb.ch/faq/a/98/full-site-domain

    Thank you

    01.07.2016 0
  • avatar Frostvik

    Thank you. It was the site domain, but the documentation specifies www.domain..... when in a subfolder. My installation is in a subfolder and do not work with www. How ever it works now without www. :-) Thank you very much.

    01.07.2016 0
  • avatar Jerome

    Both options are possible.

    • www.yourdomain.com (if installed in the main domain with www. or subfolder)
    • yourdomain.com (if installed in the main domain without www. or subfolder)

    It depends how you call your website. Thank you for the feedback.

    *** Ticket closed ***

    01.07.2016 0