Support Tickets

This is our old support area should you still see the "Add New Ticket" Button, please use this area for creating a new ticket.

In case you don't see the button, please head over to our new support area, your login details are the same as on this site. In case you have just purchased a license your support access will be granted within three to six hours. Remember most of the questions are answered in the FAQ, you can also use the Search on the right hand side.

Create new Ticket

ID: 947 Status: Closed

Sorting tickets does not work

In HelpDesk 3 the four ticket status buttons in the top doesn't work. Clicking on Open tickets or ...

Read more

ID: 939 Status: Closed

How to choose department in chat?

You told me to choose the appropriate department in the chat when trying to contact you. I have ...

Read more

ID: 938 Status: Closed

Upgrade from Helpdesk 3 Gold from Silver

How do I upgrade from Silver til Gold HelpDesk 3?I installed the Silver when it came, and want to ...

Read more

ID: 936 Status: Closed

Support renewal

HelloPlease can you tell me if I am reading the rates set by you correctly.1) Renewal of support ...

Read more

ID: 935 Status: Closed

Remove Copyright Link (copyright free license)

HelloMake no mistake this is no support request this is a license problem, I believe that each and ...

Read more

ID: 930 Status: Closed

Chat Widget on Mobile

Regarding the chat widget on mobile devices - THIS IS VERY IMPORTANT - opening a chat session in a ...

Read more

ID: 928 Status: Closed

Just a bug in the Forgot Password link

Hi, the Forgot password-link on https://www.jakweb.ch/push/ is wrong :-)You have a ...

Read more

ID: 925 Status: Closed

Try to upgrade, but price is not rights

I tried to upgrade from HelpDesk 2 to 3, but when choosing Upgrade at $59 it stil adds $178 to the ...

Read more

ID: 923 Status: Closed

Bugs and questions for Help Desk3

We have installed HelpDesk 3 here: Https://support.motionrc.comWe have been testing for 3 hours ...

Read more