Support Tickets

Thank you for using our support area, the guaranteed way to get support. Should you not see the "Add new Ticket" button you might have to purchase access here for professional support. In case you have just purchased a license your support access will be granted within three to six hours. Remember most of the questions are answered in the FAQ, you can also use the Search on the right hand side.

ID: 836 Status: Open

Latest update - mobile issues

Hello - I have updated to the latest Live Chat 3 version but now the phone responsiveness is ...

Read more

ID: 835 Status: Open

LiveChat3 App Status

I just cut one of our clients over to LC3 and the first report I got back is they like it but they ...

Read more

ID: 831 Status: Open

Gateway addon

HelloAs a business it's great to be able to pay via credit / debit card or paypal, but as we grow I ...

Read more

ID: 827 Status: Open

Translate Dashboard Live Chat 3 en Cloud chat 3

Hi Jerome,When people login to my dashboard the front is english ...

Read more

ID: 826 Status: Closed

Chat email script

Hi Jerome,When client ask for chat email script and when you recieve it. Somethings are not in ...

Read more

ID: 822 Status: Open

Buttons and update service

HelloUnder buttons I can not select a button, is that right?And when I check for update it says ...

Read more

ID: 821 Status: Closed

Design showing in Chrome

HelloWhen I go into Chrome / then dash board yesterday the design wasn't showing up correctly so ...

Read more

ID: 820 Status: Open

Support Tickets Status

HelloSo by the other resolved ticket I am taking that as if you feel it's resolved then it doesn't ...

Read more

ID: 819 Status: Closed

Submitting a ticket

HelloYou have told me and others that we should have one question per ticket or stick to the topic, ...

Read more