Support Tickets

Thank you for using our support area, the guaranteed way to get support. Should you not see the "Add new Ticket" button you might have to purchase access here for professional support. In case you have just purchased a license your support access will be granted within three to six hours. Remember most of the questions are answered in the FAQ, you can also use the Search on the right hand side.

ID: 913 Status: Open

chat dont notify

Hii test in multiple OS (Mac and windows) multiple navigators (chrome, firefox, safari)sometimes i ...

Read more

ID: 912 Status: Open

Live Chat 3

Hi Jerome,I am having this issue in IE/Edge with the latest version installed. When a customer ...

Read more

ID: 911 Status: Closed

Live Chat - IE Bug

Hi Jerome,Just reporting a bug. When you navigate to a page where I have the widget installed in IE ...

Read more

ID: 909 Status: Closed

Need multiple API Token and Key for two licenses purchased under same account

Can you add an additional API Token and Key to my account for the additional Live Chat 3 license ...

Read more

ID: 908 Status: Open

Feature Request

HI Jerome,Could you consider adding the ability to add predefined URLs in teh same way you can add ...

Read more

ID: 901 Status: Open

Header Syntax Error

HiI installed Live Chat 3 perfectly, but when I try to access livechat / operator I see the error ...

Read more

ID: 900 Status: Closed

Update Error Live Chat 3.3

For the first time I get this error by updating from: Version: 3.2Following folders have not been ...

Read more

ID: 898 Status: Open

Live Chat 3.3 release

Is the release date for Live Chat 3.3 today?

Read more

ID: 887 Status: Open

Using the app

Hello, I would like to know how I can integrate Live Chat 3 with the andriod app to link all the ...

Read more