Support Tickets

This is our old support area should you still see the "Add New Ticket" Button, please use this area for creating a new ticket.

In case you don't see the button, please head over to our new support area, your login details are the same as on this site. In case you have just purchased a license your support access will be granted within three to six hours. Remember most of the questions are answered in the FAQ, you can also use the Search on the right hand side.

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ID: 922 Status: Closed

Help Desk 3

Hi JeromeCustomers who use Help Desk 2.02 are not entitled to update?Thanks

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ID: 921 Status: Closed

download file is empty

I did the purchase but the download file is empty, please check and send me the file correctlyOrder ...

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ID: 920 Status: Open

Live Chat 3

Hi Jerome,When a customer enters their name in the widget I get notification of who the customer is ...

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ID: 918 Status: Closed

Feature request: improvments

Hi,can you add the possibility to:Have an option to disable the message box on Knock Knock (I want ...

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ID: 913 Status: Closed

chat dont notify

Hii test in multiple OS (Mac and windows) multiple navigators (chrome, firefox, safari)sometimes i ...

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ID: 912 Status: Open

Live Chat 3

Hi Jerome,I am having this issue in IE/Edge with the latest version installed. When a customer ...

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ID: 911 Status: Closed

Live Chat - IE Bug

Hi Jerome,Just reporting a bug. When you navigate to a page where I have the widget installed in IE ...

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ID: 909 Status: Closed

Need multiple API Token and Key for two licenses purchased under same account

Can you add an additional API Token and Key to my account for the additional Live Chat 3 license ...

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ID: 908 Status: Open

Feature Request

HI Jerome,Could you consider adding the ability to add predefined URLs in teh same way you can add ...

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