Support Tickets - How to choose department in chat?

How to choose department in chat?

HelpDesk 3 02.10.2017 354 Support Status: Closed Solution: Yes Netthandel


You told me to choose the appropriate department in the chat when trying to contact you. I have never seen any way to choose department. I just clicked the owl and started a chat. How can I choose a department?


Replies (3)

  • avatar Jerome

    Thank you for your ticket.

    You will need to login to our support area and the chat will give you more options.

    https://www.jakweb.ch/hd3/login

    Future support will only be served through the new support area.

    Thank you for your understanding.

    02.10.2017 0
  • avatar Netthandel

    In that case I suggest you remove the button to create support cases here. That is not logical for long time customers :-)

    (I understand you have worked hard to push the Gold-update, and I am thankful for that. It just was not logical for me to be able to choose department. )

    02.10.2017 0
  • avatar Jerome

    The text on the chat has been changed now, so it should be clear.

    Thank you for your feedback.

    *** Ticket closed ***

    02.10.2017 0