Support Tickets

Thank you for using our support area, the guaranteed way to get support. Should you not see the "Add new Ticket" button you might have to purchase access here for professional support. In case you have just purchased a license your support access will be granted within three to six hours. Remember most of the questions are answered in the FAQ, you can also use the Search on the right hand side.

ID: 643 Status: Open

E-mail IMAP

Jerome,How do I view received emails for IMAP email configured?Thanks

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ID: 641 Status: Closed

Button in WordPress

Good MorningI would like to ask a question. Our server where HelpDesk is installed is ...

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ID: 638 Status: Closed


I think I got the wrong script. I would like to have livechat embedded and this script does not ...

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ID: 632 Status: Closed


Hi Jerome,So far my website look just perfect in every screens size, except for the slider, it ...

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ID: 627 Status: Open

All clients see all tickets?

Hi,Great tool, thanks!Is it possible for clients to see all tickets, as you have on your site?Thanks

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ID: 625 Status: Open

Contact form

Hello,How to add a link in the contact formNew field with a check box and optionI read it and ...

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ID: 622 Status: Open

Random department

Minha empresa tem vários atendentes, então eu criei um departamento para cada um dos atendentes, ...

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ID: 616 Status: Closed

Ticket with email already registered not saving

Hello,We have an issue with creating ticket .User registered for the first time and submitted ...

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ID: 615 Status: Closed

Logs not recorded after update

Hi - the update to 3.01 seems to be working better than 3.0 but I have noticed the log files are ...

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