Support Tickets

Thank you for using our support area, the guaranteed way to get support. Should you not see the "Add new Ticket" button you might have to purchase access here for professional support. In case you have just purchased a license your support access will be granted within three to six hours. Remember most of the questions are answered in the FAQ, you can also use the Search on the right hand side.

ID: 784 Status: Open

i wan to open ticket system using Customer phone number thru URL

http://help.eurotelia.com/operator/index.php?p=clients=phonenumberand tickets opend releated to ...

Read more

ID: 779 Status: Closed

How to login into the forum

Hi Jerome, Forum not work :-(I have still button 'signin' na 'register' below my login information ...

Read more

ID: 777 Status: Closed

CMS http -> https

What can I put into .htaccess for redirect http -> https 1:1 with seo url?thx

Read more

ID: 772 Status: Closed

Proactive chat hang

Hi, when i have a visitor and i send proactive chat if he push yes or no .. nothing happens, and ...

Read more

ID: 770 Status: Closed

Update guide

Hello, how i can upgrade the livechat version from 2.3 to 2.7? have you a guide?if i push upgrade ...

Read more

ID: 765 Status: Closed

Long Wait

Hello,I have a big problem because loose my costumers.Problem: I do not hear any sound after a long ...

Read more

ID: 763 Status: Closed

too many tickets opend with this error how to block this ?

[#1444] PHP IMAP ErrorFollowing error occured when trying to connect to the mailbox , with username ...

Read more

ID: 760 Status: Closed

Push notifications

As you suggested I have gone to https://www.jakweb.ch/faq/a/162/native-app-android-and-iosgot a ...

Read more

ID: 757 Status: Open

API i want to get call API using URL using phone no is this possible ?

if user with phone number opend a ticket in Helpdesk when i call url  APIwith phone no opend ...

Read more