HelpDesk 1.1

About JAKWEB
01.11.2015
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blog live-chat helpdesk

We are happy to announce the release of HelpDesk 1.1.

It has been a long time since the last update for HelpDesk but we think it was worth it. We have implemented the latest administration design with the newest SSE (server sent event) technology for the live chat. 100's of bugs have been fixed and all processes have been improved including the long requested file upload when creating a ticket.

The demo has also been updated and if you already have a license you can download HelpDesk 1.1 in our download area.

Changelog:

  • New operator panel
  • Auto Updater, in future run updates easily from your operator panel
  • Live Chat is now running on SSE technology (80% less SQL queries)
  • Redesigned Operator private and public chat (75% less SQL queries)
  • File upload when creating a ticket (client side)
  • Moved all Javascript to the bottom (faster page loading)
  • tinyMCE editor update
  • File and Image Manager update
  • Fixed various bugs

With version 1.1 we have also included the auto updater, so in future you can update your HelpDesk with a click on a button.


Comment(s) (6)

  • avatar Jacques

    Thumb up on this product. One word: Awesome! 

    01.11.2015 0 Reply
  • avatar Gerson

    All I can say is wow.

    02.11.2015 0 Reply
  • avatar Jerome

    We have released a small update for HelpDesk, you can update via Auto Updater to version 1.1.1. That will fix, sound alert on new client, a cosmetic fix in transfer and pop up chat window.

    06.11.2015 0 Reply
  • avatar Gerson

    Hello,

    There is a new update 1.1.2.  I have not installed it yet,  but I would like to know what are the changes prior to installing.  Do you have a changelog?  A suggestion,  place the changelog within the update,  so once downloaded,  it will state what is new/changed.  This way,  the user will decide whether to upgrade or not.

    Thanks 

    17.11.2015 0 Reply
  • avatar Jerome

    You should always update to the latest version, because it contains bug fixes, new features and other improvements. When you run the Auto Updater it will show you all files that have been replaced. In future please also use our support tickets for such questions.

    Thank you very much.

    19.11.2015 0 Reply
  • avatar Jerome

    We have released 1.1.4 which fixes a bug in the file and imager manager path, plus two cosmetic bugs.

    21.11.2015 0 Reply

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