HelpDesk 1.8


chat-bot helpdesk

We are proud to announce the availability of HelpDesk 1.8. The complete support solution has now an integrated Chat Bot. We have also added a wilcard engage (proactive) feature, that allows you to fire the invitation message on all or section of your website with just one entry.

We would like to thank you once again for all the feedbacks and suggestions we have received in the past 2 Months. We have implemented all features you have requested and our to-do list is now empty again.

Complete Changelog 1.8

  • Wildcard Engage / ProActive feature
  • Chat Bot with predefined answers
  • Email notification added on Ticket in operator panel
  • Fixed email notification for cc email addresses
  • XSS fix via URL input (1.7.2)
  • File and Imagemanager authentication fix (1.7.2)
  • Swedish and Turkish language fix
  • jQuery update 1.12.4
  • Bootstrap 3.3.7
  • Bug fixes

Now it is time to get your hands dirty and update to the latest version. With the build in Auto Updater it will only takes two clicks.

Thank you again and enjoy the new release for HelpDesk. Not a customer, yet? Head to our shop and get the complete support solution for your clients.

Comment(s) (1)

  • avatar Jerome

    HelpDesk 1.8.1 released with a final fix for the email issues when creating a ticket from the client and operator side. To update head to your operator panel - settings - maintenance and run the Auto Updater.

    We appologise for any inconvenience.

    11.09.2016 0 Reply

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