Professional support tickets, Frequently asked questions (FAQ), Client management, Live chat, Email and SMS notifications with Twilio/Plivo/Nexmo, Unlimited operators, Five operator permission level, Operator private and public chat, Operator chat logs, AJAX, jQuery, Bootstrap 3, HTML5, CSS3 valid, Clean and neutral design, Fast and secure.
Never miss a customer again, deliver first class support, create FAQ databased, operator conferences, operators private chat and all that without special modifications on your web server or mobile phone.
We have build Twilio/Plivo/Nexmo and email notifications into HelpDesk which can send you a text/email message each time a customer or a client needs your help in the live chat, that means you don't even need to wait in front of your screen for a customer the whole day and desktop notifications will get your attention anyway.
Today, what would be a software without mobile support? All our softwares are build with the famous and latest Bootstrap framework, but not just that all have been optimised to run on mobile devices, smart menus and other modifications so it works like an app, but without an installation!
With HelpDesk you don't need to be at home at all time and because HelpDesk works on all mobile devices you can login and answer the questions even when you on the road.
English, German, Spanish, French, Greek, Portuguese, Brazilian Portuguese, Dutch, Swedish and Turkish are already included. Translate HelpDesk into your own native language is very easy and will take less then 1 hour.