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HELPDESK-3 - Tags

Live Support Chat for Online Shops

Live Support Chat for Online-Shops and other E-Commerce-Solutions. Online shopping has been growing ever since but ...

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Desktop Apps

Desktop Apps: Points to your Live Chat 3, HelpDesk 3 or Cloud Chat 3 installation Your Logo / Icon Windows 7 and up MacOS LinuxOS

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HelpDesk 3 / Monthly

Get our professional support platform in a Monthly subscription. Pay each Month 20 USD and get updates and support for as long as you pay.The software will be installed on your server (we can also host the ...

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Teacher - Plugin

The SlideOut plugin for your HelpDesk 3, Cloud Chat 3 or Live Chat 3 will add the possibility to have a slide out chat with teacher role. It is also fully mobile ready and will open the chat also in a slideout ...

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Live Chat Business Avatars

A full pack of business avatars for your Live Chat 3, HelpDesk 3 and Cloud Chat 3 installation.Download the package and replace the avatars on your server via FTP, the avatars are located on each package ...

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Live Chat People Avatars

A full pack of people avatars for your Live Chat 3, HelpDesk 3 and Cloud Chat 3 installation.Download the package and replace the avatars on your server via FTP, the avatars are located on each package under: ...

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Live Chat Dog Avatars

A full pack of dog avatars for your Live Chat 3, HelpDesk 3 and Cloud Chat 3 installation.Download the package and replace the avatars on your server via FTP, the avatars are located on each package under: ...

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Live Chat Animal Avatars

A full pack of cute animal avatars for your Live Chat 3, HelpDesk 3 and Cloud Chat 3 installation.Download the package and replace the avatars on your server via FTP, the avatars are located on each package ...

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Live Chat Casual Avatars

A full pack of fancy casual avatars for your Live Chat 3, HelpDesk 3 and Cloud Chat 3 installation.Download the package and replace the avatars on your server via FTP, the avatars are located on each package ...

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Live Chat Robot Avatars

A full pack of steampunk robot avatars for your Live Chat 3, HelpDesk 3 and Cloud Chat 3 installation.Download the package and replace the avatars on your server via FTP, the avatars are located on each ...

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Live Chat Business 2 Avatars

The second full pack of business avatars for your Live Chat 3, HelpDesk 3 and Cloud Chat 3 installation.Download the package and replace the avatars on your server via FTP, the avatars are located on each ...

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Live Chat Cats and Dogs Avatars

A full pack of cats and dogs avatars for your Live Chat 3, HelpDesk 3 and Cloud Chat 3 installation.Download the package and replace the avatars on your server via FTP, the avatars are located on each package ...

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Live Chat Monkey Avatars

A full pack of monkey avatars for your Live Chat 3, HelpDesk 3 and Cloud Chat 3 installation.Download the package and replace the avatars on your server via FTP, the avatars are located on each package under: ...

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New Profile Design

We are proud to announce the availability of our new profile design and features. One of our last construction site on our website has now been closed and is ready to serve you.About 4 Month ago we changed our ...

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Increase sales with Live Support Chat

If you want your business to grow, you also have to think about offering your customers a very good customer support experience. This is why using live support or live chat can come in handy. This type of ...

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Avatar Sets for your Live Support Chat

For all our products we have added some fancy pancy avatar sets. Free to download and ready to use.We will regularly adding more and if you have whish please let us know.Few examples from our Avatar ...

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Black Friday Special

Black Friday is around the corner and we offer a huge discount for our self hosted support software.Discount Code: BF2017Get your lifetime license today until Friday 24th 12pm. There is no cheaper way to start ...

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Teacher Plugin - SlideOut

We are proud to announce our first plugin for our products Live Chat 3, HelpDesk 3 and Cloud Chat 3. The teacher slideout chat plugin will give your website a perfect tool for tutors or teachers. ...

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HelpDesk 3 / Version 3.1

Santa Claus will bring you a big update for HelpDesk 3. We have implemented all requested features and much much more. From task calendar to ticket ratings over live typing in the build in live support chat ...

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End of Year Special

2017 is ending soon and we are proud to announce a special offer for you! Our end of Year special deal has just started and we want to give something back to current and new customers and say thank you!End of ...

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HelpDesk 3 / 3.1.2

HelpDesk 3 in version 3.1.2 is now available from our download area and of course via the build in Auto Updater.Change Log Client side ticket search App Rest Api update and improvements Live preview ...

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Auto ProActive - Engage Customers

HelpDesk 3, Live Chat 3 and Cloud Chat 3 has a very smart built in auto engage feature. You don't need to sit in front of your computer and invite your website visitors manually (you can of course it is also ...

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API Client Main Site

With the release of HelpDesk 3 / Version 3.1 we have added a new feature in the include/db.php file (Please update this file as well).When using the build in API in HelpDesk 3 you might want to have a ...

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Live text preview when typing

With our latest versions for our products we have integrated live preview text when client is typing to operator. That means you will see the text before the client press the send button.The new feature will ...

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Operator Status

The operator status is feature rich and simple to use, here is how it works.As you can see in the image above we have build in three status options for the operator it is like a traffic light in reverse order. ...

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Online User - GEO Map

In all our products we have a build in map which shows you the online visitors on your website (where you have placed the client chat). The complete dynamic map has also another feature!By clicking on a pin it ...

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Open Chat Javascript Function

With the latest version of our products we have brought the chat opener back.Now you are not bound to the build in opener you can use any elment to open the chat and decide if it should slide up or open in a ...

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Event/Task Calendar

Since HelpDesk 3 - Version 3.1 a task or event calendar is available for the dashboard. Set unlimited events on the calendar for you and your operators.You cannot only create, edit, move, delete events it is ...

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Pages and CMS

The build in CMS in HelpDesk 3 is the place to manage your pages, translations, contact, login, signup and other forms.By clicking on of the pages on the right you can edit the content easily you have also ...

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Ticket attachments

How to share files and images in HelpDesk 3 is fairly easy and can be done without posting an answer. File sharing the right way.

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Live Chat is not showing

Lately we receive so many support questions that the Live Chat is not showing on the website. Let us explain what can cause it.First and Important: Your chat installation (operator) need to be SSL protected if ...

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Client Chat - Template

All areas of our software are template based, that makes it very easy for your to create your own look.For the client chat there is a folder called package, inside you will find the templates for the client ...

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HelpDesk 3 with Cloud Chat 3

HelpDesk 3 has been designed that it can be used with Cloud Chat 3.When you use Advanced installation and a customer of you signs up for access you will receive an email with instructions how to setup the ...

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Native Push Notifications not working

We receive many support tickets about our build in Push Notifications service in combination with our native iOS and Android apps.First it is important you register an account with us and add your purchase ...

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Manual Engage Visitors

In all our solution you have the option to automatically engage customers with setting the URL and other parameters but you can also manually engage customer by going to the Online User List.By clicking either ...

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