HelpDesk 3 / Version 3.4

HelpDesk 3 / Version 3.4

About JAKWEB 02.01.2019 587

Happy New Year with the new release for HelpDesk 3. We have added a lot of new features and a brand new design for the client side. The package is big and many files have been changed!

We have added and changed 100s of files, added new stuff and made the whole thing faster. Plus it is ready for the upcoming native iOS and Android App for HelpDesk 3 and CloudDesk 3!

Complete Changelog

  • Ready for the upcoming native HelpDesk/CloudDesk 3 app for iOS and Android
  • New front end main template (modern)
  • New chat template (modern)
  • Search through tickets, chats, clients and offline messages
  • Create a client from guest chat user
  • Create a ticket direct from a chat conversation
  • Better UI for the operator ticket area
  • Add private notes between support answers
  • Improved Click to Chat for WhatsApp
  • New option how to engage your website visitors
  • About Me field for operators (blog posts)
  • Hide support area for guests if set so
  • Added Slovak language (thank you Igor)
  • Fixed changing the client status
  • Fixed various reported bugs
  • Updated Bootstrap 4 to the latest version
  • Updated tinymce to the latest stable version
  • Improved code and various performance improvements


Easy as always, go to your operator panel - maintenance and run the build in Auto Updater. All our updates are encrypted and run through a SSL connection.

Should Auto Update not work on your server, please download the software from our server and follow the instruction in the provided manual.

Because it is a very large update, there could be a problem with images, therefore you might need to overwrite the images via FTP.


Please login with your account and head to our support area.


Not a customer yet? Get your own Helpdesk 3 license once and use it for life.

Thank YOU

We would like to thank you once again for the great feedback and enjoy the latest release for the most complete support solution available.

Comment(s) (3)

  • avatar Jerome

    We have just released Version 3.4.1 which comes with an update of the Bootstrap 4 library, performance improvements and bug fixes.

    02.03.2019 0 Reply
  • avatar Jerome

    We have just released Version 3.4.2. Change log.

    - Added 2Checkout payment gateway for the client side
    - Ready for the native Android / iOS app
    - Standard responses now support HTML / wysiwyg editor
    - Chat upload for client can be activated by standard
    - Added a small statistic for the chat view (Operator and Duration)
    - Fixed a bug in the chat profile template (phone number update)
    - Security improvement in the operator panel
    - Removed Aviary Support for Image and Filemanager (end of life)
    - Small bug fixes
    - Updated to jQuery 3.4.0

    17.04.2019 1 Reply
  • avatar Jerome

    We have just released a new Version (3.4.3) of our HelpDesk 3 Software.

    - Added connection lost warning for the operator panel
    - Updated Leaflet JS to 1.4
    - Added visible error message for the blog comment form
    - Fixed a bug in the standard template dashboard
    - Fixed a bug for ticket creation when no priority and option has been set
    - Fixed locking support and faq departments
    - Fixed various small bugs since last release

    05.05.2019 1 Reply

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