FAQ - Setup Live Chat 3 or HelpDesk 3 in Cloud Desk 3

Setup Live Chat 3 or HelpDesk 3 in Cloud Desk 3

03.06.2020 70


Cloud Desk 3 has the option to manage isolated Live Chat 3 and HelpDesk 3 installations. This way you can offer your clients a isolated Live Chat 3 or HelpDesk 3 area for their own.

Fresh Installation

How it works: You create a package for a personal LC3 or HD3 installation. Your client signs up for this package and you follow the email instruction and install the personal installation for him.

There is now also a new way where you can setup your clients inside the administration panel (specially for countries not supporting the build in payment gateways). Follow this steps carefully:

  • Install the Live Chat 3 or HelpDesk 3 without adding an operator.
  • Go to your Cloud Desk 3 - Administration panel and setup the location for this installation. Make sure it works!
  • Go to your Cloud Desk 3 - Administration panel LC3 Clients or HD3 Clients and click on "New Advanced Client"
  • Select the client you want to move, select the correct location and the expiring (valid till) date press save.
  • Done

What happens now in the background: The user will be set with the same credential as he already has in the Cloud Desk 3, an email will be sent to him that he now can login to his private LC3 or HD3 installation and of course a lot of other things in the databases.