Support Tickets - Updated date and time bug in tickets

Updated date and time bug in tickets

HelpDesk 05.06.2016 390 Bug Report Status: Closed Solution: Yes pr3da70r


Hi,

When tickets are created (manually or through email piping) the updated time is null so it's displayed as 12.31.1969- 19:00. Could that be set to time() just as the initiated field is?


Replies (7)

  • avatar pr3da70r

    Oh, or better yet could it just show "-" as it does in the operator panel? I should have also added that the 1969 date I mentioned above is shown on the client's display.

    05.06.2016 0
  • avatar Jerome

    Thank you for your ticket, Are you using the latest version?

    05.06.2016 0
  • avatar pr3da70r

    Yes, I'm on 1.5.1.

    05.06.2016 0
  • avatar Jerome

    We have tested it and a "-" is already the case.

    By adding manually you mean under: Operator panel - tickets - new ticket

    Please make sure the timezone under settings is set correctly.

    07.06.2016 0
  • avatar pr3da70r

    Did you check it on the helpdesk page? Here's a screenshot.

    http://imgur.com/XEI6fq7

    On the helpdesk link log in as the client and click on My Account and then Tickets. Since the tickets haven't been updated it's showing epoch time minus 5 hours which is my timezone.

    My timezone settings are correct.

    08.06.2016 0
  • avatar Jerome

    Thank you very much, now we know. We did check in the Operator panel and not in the client side.

    We will fix this issue within the next release.

    Thank you again.

    08.06.2016 0
  • avatar pr3da70r

    Anytime. Thanks!

    08.06.2016 0