HelpDesk 3 - Version 3.2

HelpDesk 3 - Version 3.2

About JAKWEB 27.05.2018 657

HelpDesk 3 in version 3.2 ready to rock and easy to update via the integrated Auto Updater.

Change Log

  • New template (slideout) available for the client chat
  • Added DSGVO Checkbox
  • Improved client transfer
  • Fixed operator selection in widgets
  • Fixed Desktop Notifications
  • Fixed live preview typing
  • Fixed issues in templates
  • Fixed path when renamed operator folder
  • Various small bug fixes
  • Updated Bootstrap to 4.1.1
  • Improved stability and speed


Easy as always, go to your operator panel - maintenance and run the build in Auto Updater. All our updates are encrypted and run through a SSL connection.

Should Auto Update not work on your server, please download the software from our server and follow the instruction in the provided manual.


Please login with your account and head to our support area.


Not a customer yet? Get your own Helpdesk 3 license once and use it for life.

Thank YOU

We would like to thank you once again for the great feedback and enjoy the latest release for the most complete support solution available.

Comment(s) (3)

  • avatar Jerome

    We have just released Version 3.2.2.

    - Delete ticket answers from the operator panel
    - Added the option to always receive notifications for the chat
    - Fixed chat messages not displayed in the case operator and client is sending at the exact same time
    - Fixed tickets cron job
    - Fixed quickstart notifications
    - Fixed quickstart departments
    - Fixed various bug fixes
    - Updated Medoo (DB Framework)
    - Updated DropZoneJS

    19.06.2018 0 Reply
  • avatar Jerome

    HelpDesk 3 is now available in Version 3.2.3

    - Ready for the new app update
    - Improved client chat
    - Improved file sharing
    - Fixed quickstart double post
    - Fixed language phrase update
    - Fixed language for business hours
    - Updated Dropzone

    27.06.2018 0 Reply
  • avatar Jerome

    We have released Version 3.2.4 with following changes and bug fixes.

    - Changed / Fixed IP to GEO service
    - Fixed bot area in back end
    - Fixed missing var in group chat
    - Fixed wrong var for single operator id
    - Fixed php imap url for cron jobs
    - Added a missing phrase in the language files

    05.07.2018 0 Reply

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