Email notification for new or changed ticket?

10.09.2016 114
Assigned to: HelpDesk Option: Support Status: Closed Solution: Yes From: Netthandel

I have the HelpDesk 1.8 installed, and would like to get a notificatuion via email when a customer adds a new ticket in the HelpDesk AND when the customer updates the ticket.

I have tried to add an email to the Settings => Helpdesk => CC field

Result: No email sent to operator or CC mail.

The customer receives an email. 

Is it a setting I have not yet found, or is it a bug?

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