I have the HelpDesk 1.8 installed, and would like to get a notificatuion via email when a customer adds a new ticket in the HelpDesk AND when the customer updates the ticket.
I have tried to add an email to the Settings => Helpdesk => CC field
Result: No email sent to operator or CC mail.
The customer receives an email.
Is it a setting I have not yet found, or is it a bug?