HelpDesk 1.5

About JAKWEB
11.04.2016
429

email ticket support helpdesk

The little things that makes life easier.

This update is all about little features and improvements in code and security. Please check the change log below.

Change Log

  • News are not limited to only show three
  • Direct link to news from dashboard
  • Truncate Live Feed from operator panel
  • Send client details when created in operator panel
  • Improved Email to Ticket (pipping)
  • Improved FAQ search behaviour
  • Turkish language file fixed
  • Removed base64 to prevent conflict with bad configured firewalls
  • Fixed chat ringing when client is gone already
  • Fixed not sending email to client on new ticket created in operator panel
  • jQuery update
  • tinyMCE update
  • Bug fixes and general improvements

New Idea? Missing a feature? Let us know and we will implement it within the next release. Thanks again and enjoy the new release.


Comment(s) (3)

  • avatar pharill

    New client still not receiving email when created by admin operator? are you showing this as well?

    13.04.2016 -1 Reply
    • avatar Jerome

      Support questions always via support tickets, thank you.

      15.04.2016 0
  • avatar Jerome

    We have released HelpDesk 1.5.1 with various bug fixes within the Auto ProActive, SSE and other small issues reported from our clients.

    Update is easy, just go to your operator panel - maintenance - Auto Updater.

    26.04.2016 0 Reply

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