Support Tickets - How To change the language of live chat

How To change the language of live chat

HelpDesk 16.10.2016 340 Support Status: Closed Solution: Yes himanshuoberoi


Hey i i am supposed to change the language of the live chat ? i use helpdesk .my backend is in english but the live chat messages and alers come in german i guess


Replies (5)

  • avatar Jerome

    Good evening,

    thank you for opening a support ticket, sadly your access to support has been expired. You can extend your access anytime here: https://www.jakweb.ch/shop/i/1/support-access

    Thank you for your understanding.

    16.10.2016 0
  • avatar himanshuoberoi

    Actually i never used the plugin in the last six months and never enquired for support.I did all the essential setup myself. The laguage at the backend is set to english already still the chat is not picking up en.ini file i guess. It has to do something with the config . I would be really grateful if you can just give the hint.

    17.10.2016 0
  • avatar Jerome

    How should we now if you use it or not? Our policy is clear and it would be unfair to our other customers.

    The client chat relies on the embed code. Also make sure you are always using the latest available version at this time 1.8.2.

    17.10.2016 0
  • avatar himanshuoberoi

    Yes i completely understand your point. Thanks anyways.I fixed it . :) have a good day

    17.10.2016 0
  • avatar Jerome

    Perfect, thank you for your feedback.

    *** Ticket closed ***

    17.10.2016 0