Support Tickets - Operator Chat

Operator Chat

HelpDesk 05.06.2016 524 Support Status: Closed Solution: Yes pr3da70r


Hi,

Is it possible to pop out the operator chat window?

Is it also possible to have the chat window persist? Right now it goes away if I'm chatting with another operator and navigate to another page on the operator dashboard page and I have to check the operator history chat to see if I've missed a chat message.


Replies (3)

  • avatar Jerome

    Thank you for your ticket.

    The private operator chat only shows on the dashboard and on the live chat page for performance reasons. Missed messages (history) will be shown again when navigating back to this pages.

    The public operator chat is already a pop up.

    We will see if we can have a pop up for the private operator chat as well within the next release.

    Thank you.

    05.06.2016 0
  • avatar pr3da70r

    Ah, got it. Thanks Jerome. Pop-out for operator private chat would solve the issue. Really hoping it's implemented in the next release.

    Thank you for the quick response.

    05.06.2016 0
  • avatar Jerome

    Will be available within the next release.

    Thank you.

    11.06.2016 0