Tags

TICKET - Tags

Content Management System CMS Bootstrap 3

win a CMS license in our weekly raffle! Tweet a random tweeter is selected each week.We often get contacted if really everything is included with one license? Short answer, YES. You can build pretty much ...

Read more

CMS 2.0

29.02.2016You will remember that date because it changed the way how we build and manage websites in the future.CMS 2.0We are pleased to announce the availability of CMS 2.0. The best and easiest way to build ...

Read more

HelpDesk 1.5

The little things that makes life easier.This update is all about little features and improvements in code and security. Please check the change log below.Change Log News are not limited to only show three ...

Read more

HelpDesk Cron Job

HelpDesk can send ticket reminders and also it can close tickets to use this you need to setup a cronjob and point to the cron.php file.Setup a cron job is easy and can be done through your control panel on ...

Read more

Email to Ticket / Pipe

Removed in HelpDesk Version 1.9, please use PHP Imap.With HelpDesk it is possible to convert emails to tickets. With each server control panel the setup is slightly different, however within HelpDesk the setup ...

Read more

Ticket Attachements

Each ticket in HelpDesk can have attachments if set so in the operator panel - settings. The client will have the possibility to upload up to three files when creating the ticket and more if necessary later ...

Read more

Disabling ticket reminder

Hi Jerome,I would like to know if the ticket reminder can be disabled.  I can't find a way through the settings to do that.Thanks,Geron

Read more

Preventing a closed ticket to be reopened

Hello,I would like to know how to prevent a closed ticket to be reopened.   Customers who have their issue resolved, come back later and reply to the email and thus the ticket becomes open again.   I would ...

Read more

Updated date and time bug in tickets

Hi,When tickets are created (manually or through email piping) the updated time is null so it's displayed as 12.31.1969- 19:00. Could that be set to time() just as the initiated field is?

Read more

HelpDesk 1.6 Pipe.php error

Hello,I just installed new 1.6 version. I have an issue, pipe.php is giving the following error:Parse error: syntax error, unexpected ';' in /home/xxxxxx/public_html/s2/soporte/pipe.php on line 214I tried ...

Read more

[Prospect to setup] Email to Ticket

Hello,Could you setup my Helpdesk to import Emails into tickets? How much would it be?Let me explain you:My main email uses Google Apps, so the ideal would be to setup like Gmail configuration. Otherwise, If ...

Read more

Images on ticket not being displayed for admin

Hi,Images are not being displayed on tickets to admins but they are being displayed to customers.Regards, 

Read more
12 result(s) were found.