Support Tickets - Disabling ticket reminder

Disabling ticket reminder

HelpDesk 22.12.2015 640 Support Status: Closed Solution: Yes goldstrikn


Hi Jerome,

I would like to know if the ticket reminder can be disabled. I can't find a way through the settings to do that.

Thanks,

Geron


Replies (5)

  • avatar Jerome

    Thank you for opening a support ticket.

    To completely turn it off for the client is not possible right now for the operator you can turn it off in the first tab under settings fourth possition "Send Information".

    To turn off closed ticket emails to client, please go to your operator panel, settings and then click on the ticket tab and turn off "send email when closing a ticket".

    I think to turn off the reminder for clients is not a good thing, because people will for sure forget to check your support system.

    22.12.2015 0
  • avatar goldstrikn

    Thanks for the reply. Would you consider having the option of turn off "send email for ticket reminder" ?

    You can close this ticket if you'd like,

    23.12.2015 0
  • avatar goldstrikn

    Sorry, before you close this ticket. I saved the settings to Not send email when ticket close. But, the ticket closed (as a cron job function) and customer received the notification of ticket cloesd. Is this a bug ?

    23.12.2015 0
  • avatar Jerome

    Thank you for the report we will check and fix it within the next release. We will also add more options for reminders.

    Merry Christmas

    23.12.2015 0
  • avatar Jerome

    Thank you very much for the report, this bug has been fixed within the next release.

    *** Ticket closed ***

    29.12.2015 0