Support Tickets - HelpDesk 1.6 Pipe.php error

HelpDesk 1.6 Pipe.php error

HelpDesk 06.07.2016 386 Support Status: Closed Solution: Yes efrancou


Hello,

I just installed new 1.6 version. I have an issue, pipe.php is giving the following error:

Parse error: syntax error, unexpected ';' in /home/xxxxxx/public_html/s2/soporte/pipe.php on line 214

I tried replacing with old version of pipe.php and It won't show error anymore but Emails are not being imported yet. Some help would be awesome.


Replies (11)

  • avatar Jerome

    Good Morning,

    Thank you for your support ticket.

    Error has been fixed, you can download the package again and replace the pipe.php file.

    Will you use the pipeing or php imap feature?

    06.07.2016 0
  • avatar efrancou

    I will use php imap, just installed it on my server.

    06.07.2016 0
  • avatar efrancou

    Where can I download the new package? Shall I wait CodeCanyon to make update available?

    06.07.2016 0
  • avatar Jerome

    Just head to our download area.

    https://www.jakweb.ch/download/f/7/helpdesk

    For PHP IMAP you will not need the pipe.php file.

    06.07.2016 0
  • avatar efrancou

    So I think something else Is not working for me. What could it be?

    06.07.2016 0
  • avatar Jerome

    Have you followed this FAQ article for php imap: https://www.jakweb.ch/faq/a/128/php-imap-fetch-emails

    After setup the account in your operator panel you can test if it is working fine with calling the email.php file in your browser. If the page is blank (it should be) you can still receive an email with an error message what went wrong. If you receive nothing you should have a support ticket created for any unread emails when guests (check settings if they are allowed) or the client (email address) is already registered have sent you an support question by email.

    06.07.2016 0
  • avatar efrancou

    Great, I receive:

    Following error occured when trying to connect to the mailbox , with username : Connection failed to gmail-imap.l.google.com,993: Connection timed out

    Is there any way I could increible wait time? My server is located in Argentina and I receive time out.

    06.07.2016 0
  • avatar Jerome

    With Gmail it is always tricky, did you follow the steps written in the FAQ article?

    As always with Gmail it will be a bit tricky. Once you get the login error, sign out of all your google accounts. Then, visit this link: Unlock Captcha and turn on accessing from less secure apps: Less secure apps.

    06.07.2016 0
  • avatar efrancou

    Already done that. I could send a copy to every email received at Gmail to a local email account. Maybe it's easier.

    06.07.2016 0
  • avatar Jerome

    It should work with Gmail but it will be quite a process until you have the permissions set. We can't really help you there, you would need to try until it works or ask Google.

    06.07.2016 0
  • avatar Jerome

    Pipe error fixed in version 1.7 available in our download area or via auto updater.

    13.07.2016 0