Support Tickets - Email fetch does not mark emails as read

Email fetch does not mark emails as read

HelpDesk 06.07.2016 326 Support Status: Closed Solution: Yes Netthandel


Hi, I still have a problem with the email fetching: It does not mark emails as read. So next time the email.php is run, it imports the same email again. Thus I get double and triple support tickets for the same case/ email.

Is that a common error, or just my install?

I can send you login to all, including the email account if needed.


Replies (10)

  • avatar Jerome

    Thank you for your ticket.

    Private or public email address.

    06.07.2016 0
  • avatar Netthandel

    Pardon?

    I don't understand what's the difference between private or pubic email address?

    06.07.2016 0
  • avatar Jerome

    Is this a public email service like Gmail, Hotmail, Yahoo or is it your private email service?

    What control panel is used for the email service if it is your own?

    07.07.2016 0
  • avatar Jerome

    Can you please download the latest package again and replace the email.php file. Please try again, I have slightly modified the file.

    07.07.2016 0
  • avatar Netthandel

    Oh. It is at a webhost. some@mydomain.com

    The control panel is a custom one for that host. What is in backend I do not know.

    I can send you all details if you'd like.

    07.07.2016 0
  • avatar Netthandel

    Hi again, I just downloaded the last Helpdesk 1.6, unzipped and uploaded the email.php

    Run the /email.php and it still doesn't mark the email as read. So it opens a new ticket for the same email over and over.

    If you'd like you can get access to the imap info + the webhost's English documentation.

    07.07.2016 0
  • avatar Jerome

    Please send me full access to your host, operator panel and ftp with following form: https://www.jakweb.ch/access-form

    07.07.2016 0
  • avatar Jerome

    Thank you for your information.

    The live chat is working again somehow the wrong file (chat.php) file has been replaced. We are working with a new system here on our side and we have to appologise that is by far the worst mess we have released in terms of file mix up and small but obvious bugs not detected from our new php editor.

    We have released version 1.7 with a lot of changes (already applied on your server and tested). Please feel free to run some tests and let us know.

    Thanks again for your patience and we apologize for any inconvenience.

    07.07.2016 0
  • avatar Netthandel

    Thank you Jerome,

    it looks like it works prefect now :-)

    I am happy you took this seriously. Your support is very good.

    07.07.2016 0
  • avatar Jerome

    Thank you for the feedback. We always take it seriously and I apologize again.

    *** Ticket closed ***

    07.07.2016 0