Email fetch does not mark emails as read

06.07.2016 180
Assigned to: HelpDesk Option: Support Status: Closed Solution: Yes From: Netthandel

Hi, I still have a problem with the email fetching: It does not mark emails as read. So next time the email.php is run, it imports the same email again. Thus I get double and triple support tickets for the same case/ email.

Is that a common error, or just my install?

I can send you login to all, including the email account if needed.

Sign in to see the solution.