HelpDesk 3 / Version 3.3

HelpDesk 3 / Version 3.3

About JAKWEB 30.07.2018 581


We are proud to announce the new version for HelpDesk 3. It is now available and ready to rock. Lot's of things have been changed, more than 100 files to be precise.

We are proud to present the new installation and update wizard, which makes it even easier to install HelpDesk 3.



We have also integrated WhatsApp Chat. It is now possible to link your WhatsApp account within HelpDesk 3.

Complete Changelog

  • Assign operators to ticket
  • WhatsApp integration, click to chat
  • Brand new installation and update wizard
  • Multiple departments for widgets
  • ProActive Reminder now adjustable
  • Moved contact form to widgets
  • Moved redirect after x minutes to widgets
  • Moved DSGVO to widgets
  • Moved Feedback to widgets
  • Moved Redirect URL to widgets
  • Improved widget options behaviour
  • DataTables are now adapting to the language
  • Updated Bootstrap
  • Updated various libraries
  • Performance improvements and bug fixes

Update

Easy as always, go to your operator panel - maintenance and run the build in Auto Updater. All our updates are encrypted and run through a SSL connection.

Should Auto Update not work on your server, please download the software from our server and follow the instruction in the provided manual.

Support

Please login with your account and head to our support area.

Purchase

Not a customer yet? Get your own Helpdesk 3 license once and use it for life.

Thank YOU

We would like to thank you once again for the great feedback and enjoy the latest release for the most complete support solution available.

Comment(s) (2)

  • avatar Jerome

    Bug fix release for HelpDesk 3, now available in Version 3.3.1.

    - Bot is now firing on first message
    - Added compatibility with CC3
    - Fixed a warning in PHP IMAP Class
    - Fixed an error in the PHP IMAP cron file
    - Fixed PHP IMAP in general
    - Updated live editor on front end

    15.08.2018 1 Reply
  • avatar Jerome

    We have just released Version 3.3.2 for HelpDesk 3.

    - Fixed WhatsApp to new Api
    - Fixed various small issues

    31.08.2018 0 Reply

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