Preventing a closed ticket to be reopened

12.05.2016 216
Assigned to: HelpDesk Option: Support Status: Closed Solution: Yes From: goldstrikn

Hello,

I would like to know how to prevent a closed ticket to be reopened.   Customers who have their issue resolved, come back later and reply to the email and thus the ticket becomes open again.   I would like to know if there is a setting to prevent "closed tickets" to be reopened. 

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