Support Tickets - Preventing a closed ticket to be reopened

Preventing a closed ticket to be reopened

HelpDesk 12.05.2016 428 Support Status: Closed Solution: Yes goldstrikn


Hello,

I would like to know how to prevent a closed ticket to be reopened. Customers who have their issue resolved, come back later and reply to the email and thus the ticket becomes open again. I would like to know if there is a setting to prevent "closed tickets" to be reopened.


Replies (4)

  • avatar Maria

    Thank you for opening a support ticket with us.

    Please go to your operator panel - settings - Ticket (tab).

    In there you can change how many days the ticket can be reopened.

    12.05.2016 0
  • avatar goldstrikn

    I want to prevent reopening, meaning that I want it disable, not based on days. There isn't a "never" option. Please advise.

    25.05.2016 0
  • avatar Jerome

    Good Morning,

    We will add a option "Never" within the next release. Thank you for your feedback.

    25.05.2016 0
  • avatar Jerome

    Added the option 0 with the upcoming release.

    *** Ticket closed ***

    30.06.2016 0