Support Tickets - Preventing a closed ticket to be reopened

Preventing a closed ticket to be reopened

HelpDesk 12.05.2016 265 Support Status: Closed Solution: Yes goldstrikn


Hello,

I would like to know how to prevent a closed ticket to be reopened. Customers who have their issue resolved, come back later and reply to the email and thus the ticket becomes open again. I would like to know if there is a setting to prevent "closed tickets" to be reopened.

Sign in to see the solution.