Support Tickets

This is our old support area should you still see the "Add New Ticket" Button, please use this area for creating a new ticket.

In case you don't see the button, please head over to our new support area, your login details are the same as on this site. In case you have just purchased a license your support access will be granted within three to six hours. Remember most of the questions are answered in the FAQ, you can also use the Search on the right hand side.

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ID: 28 Status: Closed

CMS 1.4 - new category manager

Hi Jerome.I tested your new version CMS 1.4 and I found maybe small bug. New category manage not ...

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ID: 26 Status: Closed

Does not send message to the online user

Hello, good morning.I found that there is a small Bug. When the user is online and clicking the ...

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ID: 25 Status: Closed

Custom Template

Hi Jerome,I need creating custom template. I have website and I want to implement ...

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ID: 24 Status: Closed

Quick Chat Message not saved.

Hello,Error:In the live chat, the first message sent by the client does not appearto the operator, ...

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ID: 23 Status: Closed

Wrong title on user search

Hi,I tested CMS on XAMPP, localhost.I found strange behavior CMS.1.  General Settings > ...

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ID: 22 Status: Closed

I can not know that users are online

I installed the system in, activated the self proactive to my website ...

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ID: 20 Status: Closed

Why Permissions of 0777?

Ok so I just installed the system and there are a heap of directories and files all with open ...

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ID: 18 Status: Closed

Livechat v 1.3 doesn't work

Hi.I've tested the new chat, version 1.3, administrators chat works brilliantly, but... now isn't ...

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ID: 17 Status: Closed

chat always offline

Hello Jerome,Hi checked all the options of the dashboard and read the manual but if you look at the ...

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