Support Tickets - Quick Chat Message not saved.

Quick Chat Message not saved.

HelpDesk 17.11.2015 645 Bug Report Status: Closed Solution: Yes SocialFormulaTOP


Hello,

Error:

In the live chat, the first message sent by the client does not appear
to the operator, please correct this problem, is possible soon?

Improvement:

In online chat, it is wonderful to have the default Automatic answers.

Please a future update your software, it would be good and very
useful to have the default Automatic response system, also in the system
tickets

Tks

Malaquias


Replies (34)

  • avatar Jerome

    Thank you for opening a support ticket, we will check and get back to you asap.

    17.11.2015 0
  • avatar SocialFormulaTOP

    Ok tks laughing

    17.11.2015 0
  • avatar Jerome

    Thank you very much for your ticket, please go to your operator panel - settings maintenance and run the Auto Updater.

    The latest version is 1.1.3 and will fix the issue.

    We have the standard responses already on the list, it will be integrated within the next major version.

    17.11.2015 0
  • avatar SocialFormulaTOP

    Merci Jerome, vou parler français? laughing

    17.11.2015 0
  • avatar SocialFormulaTOP

    Hello, first mesage not work...i make a small video...tks

    https://drive.google.com/file/d/0B18UkTN-SNKUUWJremd6dUVIZjQ/view?usp=drivesdk

    17.11.2015 0
  • avatar Jerome

    Thank you for the video, I will check and get back to you asap.

    17.11.2015 0
  • avatar SocialFormulaTOP

    Ok no problem, we wait!

    17.11.2015 0
  • avatar Jerome

    Ok, we have found the problem and fixed it.

    You can go to our download area and download the latest version of HelpDesk 1.1.3. Unpack the file and upload following two files only:

    • chathome.php
    • template/main/start.php

    Both files can be found in the upload directory. That will fix the issue with not saving the message when set to no login required within the settings.

    17.11.2015 0
  • avatar SocialFormulaTOP

    Hello,

    I upload the 2 file correctly to server, but the first, But using mozilla, the first message is not registered in the system!

    17.11.2015 0
  • avatar SocialFormulaTOP

    Hello, active upload image for me, i find other bug! :)

    17.11.2015 0
  • avatar Jerome

    Sorry I don't understand: active upload?

    First message get's saved with us, did you download the files from our site after this ticket?

    17.11.2015 0
  • avatar SocialFormulaTOP

    I need send to you a image!

    17.11.2015 0
  • avatar SocialFormulaTOP

    Hello, a find a new error friend

    https://drive.google.com/file/d/0B18UkTN-SNKUT0pzZWlLSDNmUjQ/view

    18.11.2015 0
  • avatar Jerome

    Thank you very much, it really helps us.

    Bug has been fixed you can download the package again and replace following two files:

    • home.php
    • template/main/inform.php

    Obrigado!

    18.11.2015 0
  • avatar SocialFormulaTOP

    No problem, i am your beta teste and your friend laughing

    18.11.2015 0
  • avatar SocialFormulaTOP

    Hello Jerome

    the problem continues, in the online chat, the first customer message is not registered (mozilla)

    18.11.2015 0
  • avatar Jerome

    We will run tests again, thank you. Please make sure you have uploaded the new files.

    18.11.2015 0
  • avatar SocialFormulaTOP

    Hello, yes we replace new files successfully.
    I like to help you beta test, I need to send prints of images, you can enable sending images?

    18.11.2015 0
  • avatar SocialFormulaTOP

    It's hard to explain this without sending pictures, but I'll try it.

    If necessary, we can afford this request.

    In the settings, you have YES and NO to "visitor can register".
    we need the NOT but we need this URL
    http://socialformulatop.com/suporte/index.php?p=home&sp=register
    be active, So only those who have the URL
    can register.

    18.11.2015 0
  • avatar SocialFormulaTOP

    Hello,

    "Latest news" does not appear to the client

    18.11.2015 0
  • avatar Jerome

    I will help you with the custom modifications for once, because you helped us a lot finding bugs.

    For the register, you need to modify the home.php file, find:

    if ($_SERVER['REQUEST_METHOD'] == 'POST' && JAK_GUESTREGISTER == 1) {

    and change to:

    if ($_SERVER['REQUEST_METHOD'] == 'POST') {

    That way the register will work but the link will not show on the site.

    To show the latest news to the clients you need to set NO to show for operators plus you need to select the correct department then it will show to the client. The phrase is a bit confusing I have changed it to Show to operators only.

    Please check the video for the first message: https://youtu.be/V_GqbANT2Cw

    18.11.2015 0
  • avatar SocialFormulaTOP

    Hello, i find a new bug, i whant 0,00000000000000000000001 USD by bug ok? hehehe

    https://drive.google.com/file/d/0B18UkTN-SNKUV2VSenNxdzJkSG8/view?usp=drivesdk

    18.11.2015 0
  • avatar Jerome

    But you did not register, you logged in with an already existing client.

    You need to go to your operator panel - clients - edit the client and select the departments for that client.

    18.11.2015 0
  • avatar SocialFormulaTOP

    I apologize, I did not understand! But now I understand perfectly!

    18.11.2015 0
  • avatar SocialFormulaTOP

    Hello, more 1 bug....tks

    https://drive.google.com/file/d/0B18UkTN-SNKUZi1LX2UxT3VVeGc/view?usp=drivesdk

    19.11.2015 0
  • avatar SocialFormulaTOP

    Hello Jerome, more 1 problem

    https://drive.google.com/file/d/0B18UkTN-SNKUQVpOWmtUQlAtZGc/view?usp=drivesdk

    19.11.2015 0
  • avatar SocialFormulaTOP

    Hello, I was asleep but I remembered this bug, easier u understand where the bug is

    https://drive.google.com/file/d/0B18UkTN-SNKUeGF3c1ZnRlZ5NW8/view?usp=drivesdk

    19.11.2015 0
  • avatar Jerome

    Thank you for your report.

    1. Video, we have tested with youtube and vimeo and both work fine, must be something with jwplayer.

    2. Please make sure that tickets have departments under the current web projects you have set for the clients. Imagen as a sub category. Go to your operator panel tickets - departments and set departments for your web projects.

    3. We will run further tests on IE. On Safari, Firefox, Chrome and Operara it works fine.

    Thanks again, sadly I don't speak French, sorry.

    Kind regards
    Jérôme

    19.11.2015 0
  • avatar SocialFormulaTOP

    Ok Jerome, tks!

    19.11.2015 0
  • avatar SocialFormulaTOP

    Hello Jerome...

    We have a serious problem find

    https://drive.google.com/file/d/0B18UkTN-SNKUWVd5RjAzNThGdTg/view?usp=drivesdk

    19.11.2015 0
  • avatar Jerome

    Yes, because you have not set a support department for the como funciona...

    Please go to our operator panel - tickets - departments and make sure a department exist for the web project como funciona...

    19.11.2015 0
  • avatar SocialFormulaTOP

    I apologize if I can not understand, can you please give me a tutorial that explains how the relationship between:

    - Web Projects
    - Department Chat
    - Support Department
    - Department FAQ

    Explain a little the logic of the whole relation. Tks

    19.11.2015 0
  • avatar Jerome

    Yes sure I made a FAQ article a couple a hours ago. https://www.jakweb.ch/faq/a/102/web-projects-departments

    19.11.2015 0
  • avatar SocialFormulaTOP

    Tks Jerome!

    19.11.2015 0