Support Tickets - I can not know that users are online

I can not know that users are online

HelpDesk 17.11.2015 613 Support Status: Closed Solution: Yes josegomes9


I installed the system in http://support.goldcoffee.pt, activated the self proactive to my website at http://dxn.pt, but when someone is online does not indicate anything (not appear in the system).
I will have forgotten something?
Thank you for your support.

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