Support Tickets

This is our old support area should you still see the "Add New Ticket" Button, please use this area for creating a new ticket.

In case you don't see the button, please head over to our new support area, your login details are the same as on this site. In case you have just purchased a license your support access will be granted within three to six hours. Remember most of the questions are answered in the FAQ, you can also use the Search on the right hand side.

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ID: 136 Status: Closed

Help Button / Link

HelloCould you let me know which file is include the help redirect link into admin area menu neav ...

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ID: 132 Status: Closed

Captcha not able to load (Light)

Hi,I just installed the Light chat app on localhost but when a new chat is opened the capctha image ...

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ID: 128 Status: Closed

DB Error

This error showing while tying to change ecommerce widget settings and some other section as well.

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ID: 126 Status: Closed

Downloads

HelloI am trying to download the helpdesk wordpress bridge but I cannot for the life of me work out ...

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ID: 125 Status: Closed

Browser issue with chrome and safari

When I test the system where the operator is logged in Safri and the client is is chrome,the system ...

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ID: 124 Status: Closed

Button Upload error

When I try to upload by PNG buttons I get the following error Error! Only jpg, png and gif.

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ID: 123 Status: Closed

Question on Help Desk Installation

In the install process, please explain what this step is instructing. I am unclear on what to ...

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ID: 121 Status: Closed

Start Chat and Please Wait

HiI installed light version. When i try to login as customer click start chat after the button ...

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ID: 119 Status: Closed

Unable to open download zip

Same as https://jakweb.ch/support/t/113/unable-to-open-download-zipplease fix it

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