Support Tickets - Button Upload error

Button Upload error

Live Chat 09.02.2016 631 Support Status: Closed Solution: Yes mmny


When I try to upload by PNG buttons I get the following error "Error! Only jpg, png and gif."


Replies (7)

  • avatar Jerome

    Thank you for opening a support ticket and thank you for your purchase.

    Please read the help next to it.

    Button format has to be as follow. Online Button: yourname_on.(png/jpg or gif)! Offline Button: yourname_off.(png/jpg or gif). Always upload two buttons at the same time.

    09.02.2016 0
  • avatar mmny

    I did follow those instructions, they are both PNG files.

    09.02.2016 0
  • avatar Jerome

    Sorry to ask again, the buttons are as follow:

    • yourname_on.png
    • yourname_off.png

    And you select both files and upload it at the same time? Permission is set to the files folder and the folders inside the files folder?

    The buttons folder exists inside the files folder and has as well permission 775?

    09.02.2016 0
  • avatar mmny

    Yes, except the permissions were set to 755, but I just tried setting to 775 and still get the same error.

    09.02.2016 0
  • avatar Jerome

    Depending on your system how it is set, please try 777 on the files folder and the folders inside.

    09.02.2016 0
  • avatar Jerome

    Hi, did it work? If not could you send me FTP and operator login details, please.

    https://www.jakweb.ch/access-form

    11.02.2016 0
  • avatar Jerome

    No respond within 7 days.

    *** Ticket closed ***

    17.02.2016 0