Support Tickets

This is our old support area should you still see the "Add New Ticket" Button, please use this area for creating a new ticket.

In case you don't see the button, please head over to our new support area, your login details are the same as on this site. In case you have just purchased a license your support access will be granted within three to six hours. Remember most of the questions are answered in the FAQ, you can also use the Search on the right hand side.

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ID: 167 Status: Closed

Upgrade question

Hi Jerome,I was careless and did not update my LiveChat v.1.5 to v.2 in February.Now I downloaded ...

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ID: 166 Status: Closed

Selecting Plivo

When setting up the Text Message Service, I chose Plivo but when I save it it does not hold Plivo ...

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ID: 164 Status: Closed

Chat Ringing Long After User Gone

Do you happen to know why the Chat Continues to ring everytime I navigate to dashboard to live chat ...

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ID: 161 Status: Closed

captcha form option

When the captcha option is turned on in the help desk feature, which form does it appear?

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ID: 160 Status: Closed

Replace default home page slider with the new

Hi,I want to know how could i replace my slider with the default slider.I have created the one ...

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ID: 156 Status: Closed

Functionality mismatch from demo

Hi,In your demoscreenshot removedAnd what i got isscreenshot removedPlease have a look at the left ...

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ID: 155 Status: Closed

FAQs Search

Weird...when searching for FAQs, the predictive text shows the post you are looking for which is ...

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ID: 152 Status: Closed

Chat does not load.

I can not get this to work for some reason.My slide_up chat box just has the neverending loading ...

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ID: 151 Status: Closed

Missing Menu Items

Hello JAK.I have the Live Chat Bisiness installed on my site.Everything seems to be working but my ...

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