Support Tickets - Selecting Plivo

Selecting Plivo

Live Chat 16.03.2016 485 Support Status: Closed Solution: Yes 2deez


When setting up the Text Message Service, I chose Plivo but when I save it it does not hold Plivo it shows Nexmo selected every time.

Not sure if this is a minor bug, if it even matters or what but I can not get it to work.

Can you assist or tell me if you can duplicate the same thing? I really love your script and getting this to work would be a super plus.

Thanks in advance.


Replies (8)

  • avatar Maria

    Good Morning,

    Thank you for your report, this is indeed a bug. Issue has been fixed within the operator/template/settings.php file, please open the file and find:

    <label><input type="radio" name="ls_twilio_nexmo" value="0"<?php if (JAK_TWILIO_NEXMO == 2) { ?> checked="checked"<?php } ?> /> Plivo</label>

    replace with:

    <label><input type="radio" name="ls_twilio_nexmo" value="2"<?php if (JAK_TWILIO_NEXMO == 2) { ?> checked="checked"<?php } ?> /> Plivo</label>

    Thank you
    Maria

    16.03.2016 0
  • avatar 2deez

    Yes that did fix the issue thanks.

    When setting up Plivo. Is there a particular Answer URL and Answer Method that should be used? I can not find any JAK documentation on this.

    16.03.2016 0
  • avatar Jerome

    Hi, the text message feature will send you a message when a client needs your attention. You then login to the operator panel and serve the client. You cannot communicate via text messages that would be too expensive.

    16.03.2016 0
  • avatar 2deez

    Hi Jerome. I understand that part of it. Thats what I want.

    My question is. When I go to http://plivo.com and set things up, Is there a particular Answer URL and Answer Method that should be used when setting it up? Does anything even need to be setup at http://plivo.com? Or do I just need the Auth keys?

    17.03.2016 0
  • avatar Jerome

    We just found out that Plivo has changed there API. The fix has already applied and a quick fix will be available soon, I will let you know when it is available via Auto Updater.

    Thank you very much for your patience and report of this issue with Plivo.

    17.03.2016 0
  • avatar Jerome

    Live Chat Busines 2.1.1 is now available via Auto Updater.

    17.03.2016 0
  • avatar 2deez

    Awesome. You guys rock. Thx

    17.03.2016 0
  • avatar Jerome

    Thank you very much.

    *** Ticket closed ***

    17.03.2016 0