Support Tickets

This is our old support area should you still see the "Add New Ticket" Button, please use this area for creating a new ticket.

In case you don't see the button, please head over to our new support area, your login details are the same as on this site. In case you have just purchased a license your support access will be granted within three to six hours. Remember most of the questions are answered in the FAQ, you can also use the Search on the right hand side.

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ID: 149 Status: Closed

News Postings

Hello, I have created 6 News Postings by admin and allowed clients to see, yet only 3 show to the ...

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ID: 148 Status: Closed

Desktop Accept Button

Hey, I am in Firefox 44.0.2 and the desktop accept button is not working for me.

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ID: 145 Status: Closed

What is this area

Hi, I am wondering what this area is at the bottom, these two boxes did not show until I started ...

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ID: 144 Status: Closed

Main Page Template

I think I've looked in the FAQs and could not find any pubslishing on this topic, forgive me if I ...

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ID: 142 Status: Closed

Departments Confusion

I am confused on the departments and the guess access features?its like every section (faqs, chat, ...

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ID: 141 Status: Closed

No cache/files folder as instructions say

No cache/files folder as instructions say

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ID: 139 Status: Closed

Audio alerts on Mobile - Helpdesk

Hi there,For some reason, audio alerts for live chats work perfectly on the desktop operator panel ...

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ID: 138 Status: Closed

Live chat doesn't works

Hi Jerome,I found this product in CodeCanyon. It looks pretty cool and suitable with what we need ...

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ID: 137 Status: Closed

feedback installation error

Hijust tried to install feedback and i get this error in step 2 could you please help me with some ...

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