Support Tickets - Question on Help Desk Installation

Question on Help Desk Installation

HelpDesk 09.02.2016 622 Support Status: Closed Solution: Yes maceys


In the install process, please explain what this step is instructing. I am unclear on what to do.

  • Set Folder permissions (CHMOD 775): cache/, files/

Replies (11)

  • avatar Jerome

    Thank you for opening a support ticket and thank you for your purchase.

    I assume you have uploaded the files via an FTP program like filezilla?

    You can right click on the folders mentioned above and set the permissions.

    09.02.2016 0
  • avatar maceys

    I have made the change and when installing, I get this message:

    The website encountered an error while retrieving..... It may be down for maintenance or configured incorrectly.

    09.02.2016 0
  • avatar Jerome

    This error is not relevant or no help, please check your server error logs for further information.

    You can also send me ftp and control panel information if you stuck.

    https://www.jakweb.ch/access-form

    09.02.2016 0
  • avatar Jerome

    Thank you for your server information, you have replaced a lot of our variables which we don't care but it has messed up a lot of the files. Something like that won't work.

    define('mpcassist_COOKIE_PATH', '/'); // Available in the whole domain
    define('mpcassist_TIME', 60*60*24*30); // 30 days by default

    We don't display any copyright link to our site for the clients and if so you can remove it of course in the template files. It is impossible for us to provide support with such messed up files.

    I suggest you delete all files and folders and start from scratch without editing all our files with search and replace and it will work fine.

    Thank you for your understanding.

    09.02.2016 0
  • avatar maceys

    Thank you. I am confused on which variables I was supposed to replace. Can you assist me with install? I wll pay for the service.

    09.02.2016 0
  • avatar Jerome

    Sure, no problem. You can purchase an installation service here: https://www.jakweb.ch/shop/i/2/installation-service

    09.02.2016 0
  • avatar Jerome

    Thank you very much for your purchase of our installation service, could you please provide login details for the control panel so I can check the database, user and password.

    https://www.jakweb.ch/access-form

    Thank you very much.

    09.02.2016 0
  • avatar maceys

    I see the message 'Please delete or rename install folder.'

    09.02.2016 0
  • avatar Jerome

    We are finished now, just sent you an email with all the information necessary.

    09.02.2016 0
  • avatar maceys

    Thank you for the install and the great product. It's all up and running.

    09.02.2016 0
  • avatar Jerome

    Thank you for the feedback.

    *** Ticket closed ***

    09.02.2016 0