Support Tickets

This is our old support area should you still see the "Add New Ticket" Button, please use this area for creating a new ticket.

In case you don't see the button, please head over to our new support area, your login details are the same as on this site. In case you have just purchased a license your support access will be granted within three to six hours. Remember most of the questions are answered in the FAQ, you can also use the Search on the right hand side.

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ID: 378 Status: Closed

Chat Engage Proactive

Hello , I'm trying to work engage proactive, but without success. I set everything right , but the ...

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ID: 374 Status: Closed

Change Menu Names

How can i change menu names (Home, support, login, register) in helpdesk?

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ID: 371 Status: Closed

Fetch emails with IMAP

Hello,I just installed the script on one of my sites, but I can't seem to get the fetching emails ...

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ID: 369 Status: Closed

Scheduling

Hello. I was trying to edit the schedule in Live Chat and trying to create a schedule that was ...

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ID: 368 Status: Closed

Twilio text alert feature

We are having problems getting Twilio to work. We are trying to receive text message alerts when ...

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ID: 367 Status: Closed

ticket- user save problem

When user creates support ticket, it stays on the screen, but the ticket is seen on admin. What is ...

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ID: 366 Status: Closed

Direct acces link for clients

Hi.I would like to email my clients with a direct link that will autolog them inso example ...

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ID: 363 Status: Closed

Auto Mails to Project Group

Hi,I have just installed Helpdesk Ticket System. As per my understanding, I have created a web ...

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ID: 358 Status: Open

Question about livechat alert feature.

Hi for operators who don't have sound on their computer. is there a pop alert for the live chat ...

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