Support Tickets - Question about livechat alert feature.

Question about livechat alert feature.

Live Chat 02.08.2016 415 Support Status: Open Solution: No phaiymty


Hi for operators who don't have sound on their computer. is there a pop alert for the live chat instead of the sound alert when some one tries to contact us????


Replies (3)

  • avatar Jerome

    Thank you for opening a support ticket.

    Yes there are several options not just the sound alert.

    • Desktop Notifications
    • Email Notifications
    • SMS Notifications
    • Sound alerts

    The best is probably desktop notifications if your operators are on computers: https://www.jakweb.ch/faq/a/15/desktop-notifications

    02.08.2016 0
  • avatar phaiymty

    How do i setup SMS and Email notifications?

    03.08.2016 0
  • avatar Jerome

    Sure, but please remember to make SMS and Email notification work, all your operators in all departments need to use it.

    https://www.jakweb.ch/faq/a/6/twilio-plivo-nexmo-sms

    03.08.2016 0